» HP No. 97 Tri-Color Ink Cartridge Twin Pack (C9363W)

HP No. 97 Tri-Color Ink Cartridge Twin Pack (C9363W) Reviews

Customer Rating:
Summary: love it
Comment: this is the cartridge my printer takes. i like it. colors are nice on hp paper.

---

Customer Rating:
Summary: Pointless regional codes damage HP client relationships
Comment: In line with the above comment, I fail to see the value of these regional codings for anyone, least of all the consumer. I have had an HP printer for some time, living in Europe. Having recently moved to South Africa I find that I cannot use the locally available (identical) cartridges, because they have a different chip inside them. It is possible to have your printer "regionalised" to accept the new region cartridges, but then it will no longer accept the old ones. Since I have a stock of colour and photo grey cartridges from Europe, I obviously don't want to do this. Most annoying of all I have spent most of a day to get a document printed which should have taken a few minutes. I have also spent money on calling their (unhelpful) helpline and on the new cartridges which I cannot use.

Extremely frustrating and certainly not likely to make me consider buying or recommending anything made by HP ever again.

Customers require service, and HP is not providing it.

---

Customer Rating:
Summary: Regional Coding
Comment: I cannot recommend HP to anybody anymore. The company introduced regional coding, which means printer cartridges from one region cannot be used in another. For most this is probably not an issue, for those busily traveling around it is. Also, it is an issue of principle, its bad enough for DVD, but printer cartridges? HP has introduced this rather secretely and if you don't read the box cover etc very carefully, you may not notice. The main issue is in Europe. I got caught out. I bought a 3 catridges overseas - I could not use them on my HP printer. I asked for a refund, HP Email Support (US) was nice but ineffective. HP Customer Support (Europe) was snotty and very rude. I think HP does not care about its customers and this cost me over US$75, almost 50% of my printer (my sixth and last HP). Don't buy HP.

---