» HP Deskjet 9800 Wide Format Color Printer (C8165A#A2L)

HP Deskjet 9800 Wide Format Color Printer (C8165A#A2L) Reviews

Customer Rating:
Summary: DO NOT BUY THIS PRINTER! HP does not have working drivers for it!
Comment: The printer will not print. HP provides a printer diagnostic utility that is useless. Their customer support is no help, as they will only tell you to do the obvious like "make sure the USB cable is plugged in".

DUH!

The Windows XP drivers for this printer do not work. The only work around is to use drivers for an HP Deskjet 9600.

I have asked HP to provide WORKING Windows XP drivers for the Deskjet 9800, but they do not even bother to reply.

Shows how much they care about their customers. Not at all.

Do not buy this product. You will wind up with a large and expensive paperweight.

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Customer Rating:
Summary: HP Deskjet 9800 Wide Format Color Printer
Comment: The printer works great. I have been using it for multiple large poster presentations and projects at work. Our Nursing Scholarship, Research and Education department already had one and I requested one for my department. Their poster presentations were always fabulous. The color is wonderful and everyone wants to use my color printer at work now. I plan to buy one for my personal use and for the church.

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Customer Rating:
Summary: Don't buy this printer
Comment: Do Not Buy!!!! Beware!!! The internal power supply WILL die and HP does not sell this part! Don't believe me? Google for yourself. You'll not find it for sale anywhere. Not even from HP! For shame, go buy a real printer from Epson.

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Customer Rating:
Summary: TERRIBLE TECHNICAL SUPPORT STAFF
Comment: I will NEVER buy another HP product again....be it a printer, computer or whatever. The main reason is HP has arguably the worst technical support staff. On two separate occasions, I had problems with my HP Photosmart printer so I called HP's techical support. They ask you the perfunctory questions and try to sound all polite and concerned and everything but then the inevitable always happens--they recommend you to buy an ugraded HP printer! They don't even bother trying to help you fix the printer that you already have. Well, after I spoke to technical support, I contacted a buddy of mine who knows a lot more about computers than I do. Needless to say he fixed my printer, which wasn't that big of a problem, unlike HP's technical support. The problems? 1) I was having difficulty with the cradle inside the printer going back and forth. It was stuck. 2) After I bought a new laptop computer that came with Microsoft Vista, I had difficulty hooking up my HP printer with my new computer. In conclusion, I strongly discourage anyone to buy anything from HP until their technical support staff stops acting like salespeople instead.

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Customer Rating:
Summary: Good larger format for the money
Comment: I've had this printer for 2 1/2 years, first using it for printing architectural designs on 11X17, then for printing personal photos and enlargements. Does a fantastic job. Prints on up tp 13X19 flawlessly.

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