» HP C7280 Photosmart All-in-One Printer (CC567A#ABA)

HP C7280 Photosmart All-in-One Printer (CC567A#ABA) Reviews

Customer Rating:
Summary: Not really happy
Comment: I want to start out saying I LOVE HP products. I have two laptops a desktop and this is my 3rd or 4th printer from them. I have always been happy with their products. Until now.. I purchased this printer because I wanted a wireless networking printer. My laptops roam around my house and leaving a desktop on to serve as a print server is a waste of resources. And my wireless router is in one room while I wanted the printer to reside in another. I did read the reviews about the software and decided that I like many others would just download the drivers for the all in one. Initially this worked great. I have the printer connected via the USB cable to my desktop ( as recommended for large file prints ie pictures.) and wirelessly to everything else on my network. The first week and a half was great. I thought I had beat the HP software bug.. But then I woke up one morning to every light on the printer flashing. The printer would not respond to anything but a soft power cycle (I hit the power button). This brought the printer back and I didn't think anything more about it. Then another week went by and it happened again. This time I started researching what was going on. I found on the printer an error log area and found that the printer is having a firmware error 69666. I looked online, nope no firmware updates. I then turned to HP for support. This was/is the worst experience I have ever had with customer support. And I'm a comcast customer! The for lack of a better word "tech" first had me reset the printer and then said all should be well and disconnected our chat window. Another week or so and it happened again. I called over, the again "tech" had me checking every freaking function of this printer. No matter how many times I said this printer works its just locking up and that the functionality is not the problem. At the end of that call I was told that it was a power problem and that I should move the printer to another socket. (whatever! that is a brand new socket replaced by a professional!) The tech then refused to help me out and hung up. I ended up calling back speaking with someone and finally just told him look. The error log says firmware error. If you are unaware of this then here is your notice. They ended up sending me out a replacement. A refurbished replacement. I purchased a brand new printer and they want to send me out a refurb?? I got lucky and was able to work out something with the place that I purchased the printer with and they exchanged the refurb with another new printer.. And guess what this one is having the same problems as the first! The software sucks HP CUE is slow to load and will cause Vista to come to a halt during boot. You can disable that in services and not loose anything.. (Oh yeah I forgot to mention they had me load the software onto my PC because according to HP that was my problem).
I believe the problem with the printer is a firmware problem. But no one is willing to man up and admit to it. If I could I would return this printer and get my money back 270 bucks for a printer with this many problems upsets me. But I am stuck with it and hoping that HP will do the right thing and figure out why this printer has so many problems. Right now I power down the printer at night. No one uses it then anyway. This also keeps it from having the reoccurring issues it seems to have. Although there have been a couple of times that I had to do a hard shutdown (unplug the power cable) because the printer found itself in a software loop and wouldn't shut it self down after 30 minutes. Once the printer actually confused itself.. I would send a file to print and it would take over 5 minutes to print one page. ( Yes I waited) A power cycle corrected that problem also. Which is another reason for the power down at night.
I wouldn't recommend this printer at this point in time and I am half way tempted to say no to all HP products.. But I have had such good luck that I will probably still buy them.. Just invest in the stores insurance that way I can return it and the store can give me my money back to find a product that works.. Especially since HP's customer service is so bad. After reading a couple of reviews I am wondering if the problem isn't the wireless connectivity.. Or maybe a wireless/printer cable problem.. Who knows.. I shouldn't have to wonder why my brand new printer isn't working properly..

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Customer Rating:
Summary: Works perfectly with Ubuntu 8.04 Hardy Heron
Comment: Long story short. It works perfect with Ubuntu 8.04. Install the HPLIP package. Printing, scanning, faxing all work across the wireless network.

Thank you HP for giving enough technical specifications to allow a project like HPLIP to work.

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Customer Rating:
Summary: Good product; tough installation
Comment: It was tough to install this product with a Vista (32-bit)operating system. The Photosmart C4380 was significantly easier, but this product does have a lot of nice features. Its color printing is phenomenal, and it can print on both sides of the page automatically. That said, I had to spend a while on the phone with HP just to get printing after struggling with it quite a while on my own. Price-wise, it was worth it. Time-wise, it was not.

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Customer Rating:
Summary: I Think I Like the Machine and Its Functionality . . .
Comment: . . . but the software is a huge pain in the backside. It's massive, takes forever to download and install, then doesn't work very well (I've never been able to get the wireless stuff to work on my Apple network). It seems like a very nice piece of hardware, the value of which is substantially undermined by very bad software.

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Customer Rating:
Summary: Poor Instructions For Wireless...
Comment: All,
This Printer has quite possibly the worst set-up instructions I have ever seen. The wireless set-up instructions don't work !. If you need to set it up for wireless, configure it through your router (with a cable) and then take it wireless. Otherwise it refused to accept my password!. The sad thing is print quality is actually good, but the interface is terrible. I still haven't figured out why you can't send a scan directly to the printer. You have to save it in another program then print from there. This printer tries to do too much. The software has also really slowed the boot-up of my lap-top, even tried extra memory, it doesn't help.
HP what were you thinking ?, redo the software interface !.
/
Brian

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