» Brother IntelliFax-1960c Color Inkjet Fax with 5.8 GHz Cordless Handset

Brother IntelliFax-1960c Color Inkjet Fax with 5.8 GHz Cordless Handset Reviews

Customer Rating:
Summary: FAX MAX
Comment: After over two months of regular use, I am satisfied with this unit. Thanks to the reviews, I knew exactly what to expect and have not experienced any problems. We use it primarily as a message center, phone and fax. The fax quality is superb both going and coming as is the voice quality of the speaker phone. It has a neat feature of automatically cleaning the print heads every week. It might intrigue some who have not read the manual as it sounds like a fax is coming in. I told my wife that it was monitoring everything she did and was sending me a secret report. BAD! For cat owners, the clear fold-down paper support flap acts as a protective shield over the number pad to prevent the little buggers from speed dialing 911 during their midnight romps. It also keeps dust out when not in use. A few local restaurants we fequent have this unit at their register. Upon inquiring, none have mentioned a problem. The Brother IntelliFax-1960C cartridge system is certainly a giant step up from the dinosoar faxes that use the expensive rolls of carbon film. What a mess that was. Many forget customer support when buying electronics. I contacted Brother support twice just checking. They passed with flying colors.

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Customer Rating:
Summary: Great fax with answering machine function
Comment: This fax is a great product for the money...the answering machine is a bit funky to work, but it does work.

I use this fax as my home office fax and it gets the job done just fine.

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Customer Rating:
Summary: Did not meet my expectations...
Comment: I have been using Brother products for several years and I must say this one was a huge disappointment...

Here's why :
1- The machine literally spits out whatever paper it is printing (whether fax, print report or photocopy) and instead of leaving it on the tray, it ends up on the floor. Bad design ?
2- Message center is faulty. As said by another reviewer, Brother can't seem to get it right because it records everything from a call. By that I mean that if the caller hangs up, the machine doesn't cut the incoming signal like it should and as most answering machines do. This is why you end up with those long tuuut-tuuuut-tuuuut-tuuuut-tuuuut-tuuut-tuuuut....or even the operator's recorded message "if you'd like to make a call, please hang up and dial again". What ? I was the one they called !
3- This one doesn't have a scanner, so forget about having an all-in-one if you choose this machine. Besides, what's the use of a colour copy option if you don't have the scanner ?
4- I found the wireless phone to be less accurate than the corded one on my previous model, the 2440. Besides, I have issues with all the wireless phones because they "die" when the electricity goes out and they do not grant you any "reasonable expectation of privacy". Without getting into too many details, the fact is that anybody with a little skill can hook up to your conversation in all impunity. Not a problem if you don't care, but if you are in the middle of a contract discussion or talking to a client, you might think twice about using a wireless, just in case.

In short, I got this model because it is a Brother, because of its reasonable price, its compact aspect, and the advertised savings on cartridges because they are separated from each other (machine supposedly doesn't stop working if one cartridge is empty, still have to find out if it is true though). I returned it because of the 4 negatives after two weeks of use.

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Customer Rating:
Summary: great fax for a great price
Comment: extremely simple to use while having all the features one may need, can save $$$ on inkjet cartridges (individual) especially if you buy 3rd party cartridges. found nothing negative to report so far.

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Customer Rating:
Summary: Home Office Center
Comment: This product is a printer, copier, fax and answering machine. Combined with a new laptop, I now am able to do the same work at home that used to cause me to commute to the office on weekends. A bargain at Amazon's pricing!

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