» Brother IntelliFAX-2440c Color Flatbed Inkjet Fax Machine with Message Center

Brother IntelliFAX-2440c Color Flatbed Inkjet Fax Machine with Message Center Reviews

Customer Rating:
Summary: So far so good
Comment: I bought this Brother because I had about $200 worth of printer carridges left over from a previous Brother printer (MFC210C) that had ceased to work. I really did not want to buy another Brother but felt that the price I paid for this newer one was low enough to justify purchasing it in order to use up all the printer cartridges I had. So far so good. It prints. It faxes. It seems better made and more durable than my previous Brother all-in-one. I use it with an older Mac G4 OS 9.1. The older printer used to freeze up the system. This one so far has not. The older printer was really quirky and I vowed never to get another Brother product. But this newer one seems to be okay. I dont use the phone or the answering system so can't comment on that. I print a lot of promotional fliers and dont need great graphic reproduction quality. I also print a lot of documents that are just black text on white paper. I dont have super special printer needs. I just like to start a print job and walk away from it and have it finish without annoying messages and freaky things happen. I gave it a 3 star rating, perhaps unfairly because so far nothing has gone wrong, but being the sceptic that I am and after the exasperating experiences of the previous Brother printer, I guess Im reserving judgement until I have had this newer one for a while.

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Customer Rating:
Summary: Waste of money
Comment: After four months of use,it suddenly went crazy.When I installed a new ink cartridge after it ran out of ink,it keeps stating "NO CARTRIDGE" and stopped functioning.I had my friends checked it, and still not working--keeps flashing the stupid "NO CARTRIDGE".What a waste of money.I will never buy anything from BROTHER.And by the way, the message center of the machine is also crappy.

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Customer Rating:
Summary: IntelliFAX-2440c
Comment: This unit works good but is hard to set up for the technologically disadvantaged.

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Customer Rating:
Summary: Do not buy this one - Brother lost another customer
Comment: I purchased this machine in February 2006 as a replacement unit. From the beginning, I never got the colors to print correctly. (I did try following the instructions of the manual, and of the customer service reps, changing ink cartridges, some that I bought, others that were sent by Brother's customer service reps, plugging and unplugging, changing the paper, etc. Too many hours, no satisfactory results). To solve the problem, I bought an Epson color printer/copier.
I thought that at least I could use the other features i.e. phone and answering machine.
The answering machine cuts off the messages and I have never been able to retrieve the messages remote.
The little that gets stored is impossible to understand because at playback the sound is so poor that many words are lost (it's the same effect as if you'd be using a cell phone and there is a bad signal, although it's not a bad signal, is a bad recording/playback component).
The speaker phone is also bad, I tried to use it to speak with the customer service rep and it was impossible to make sense of what he was saying because words got lost...
The replacement unit they sent got the colors correct, but the answering machine does not work and the speaker phone also drops the words although not as bad as the first machine.
Stay away from this product.
Since their customer service reps do not help, you have to make a decision quickly: to keep the old broken machine, or to keep the newer broken machine, because if you delay your decision past 3 days, they will charge you for the replacement unit. Even if you send the machine back after the 3 days they still charge with a $30 fee.
Buy the way, what you get as a replacement unit is a remanufactured machine (another machine with half fixed problems). They will not provide you with a product registration card for the "new" machine.

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Customer Rating:
Summary: Brother lost a customer
Comment: This machine has made me start a personal boycott against Brother. In 5 months, it has been replaced twice (aka 3 broken machines) with each machine getting phone tech support. It has cost the small office I work for about $400 in man-hours, I should have just bought a new fax for that price.

The problem?: answering machine cuts people off. When I call tech support, I can now recite their troubleshooting manual for them. If the only problem were a broken machine, I wouldn't be so upset. But their service center is horrible. Obviously, their fix ain't workin' for me, but they recite it like drones. And forget reaching anyone with any authority. And in my head, I actually say a prayer of thanks if the person I reach doesn't have a foreign accent!

Attempts at expressing my frustration with going through 3 machines may as well be shouted at a brick wall, they calmly repeat "please press menu set, 2, 7, 2" "But I just did that with Nan 5 minutes ago" "Please press menu set..." "...2,7,2 yes, 180 seconds, stop exit, now what?"

So after wasting almost 3 times as much money as the machine cost on man-hours, Brother's next solution is an hour drive to a service center (leaving a home business without a fax!) or we can pay the extra charge for on-call service (which amounts to around $130-wow, that's what this piece of junk cost in the first place!). But they'll pay for a technician to look at it after that. Gee, thanks, Brother.

I think I'll pass. Maybe Sanyo makes a fax/ answering machine that can do its job...

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