Summary: Reliable for us
Comment: This fax has been in heavy use in our office for over a year, although I hadn't personally used it. The administrator is very happy with it and reports no problems. After reading the paper-feed problems of another reviewer, I put 20 pages of mixed documents, some with heavy graphics, into the sheet feeder and pushed the "copy" button. The machine appeared to scan before printing, but the quality was exceptional and there were NO jams.
Customer Rating:
Summary: Worst customer service on the planet
Comment: The machine was great until it took a power surge. HP refused to help and kept sending me to the toll line for customer service. They sent me a photocopy of the user manual as if I could not (and had not) read the one that accompanied the fax. I eventually had to call my credit card and contest the charge because I could not get HP to even listen. HP refused to let me return it past 30 days despite the alleged 1 year warranty.
Customer Rating:
Summary: GOOD FOR RECEiVING, NOT SO GOOD FOR SENDING
Comment: We heard nothing but good things about the HP 920. So, when our fax machine took a dive, we ordered the 920. We were impressed with the ammount of pages you could send at once, since we send on average of 3-10 pages at a time. When we received our FIRST 920 it started taking 4-5 pages in the feeder at once. We returned it for the SECOND 920 when it started doing the same thing, the whole fax would go through all at once instead of one page at a time. At this point we called HP direct and received number THREE. Well to make a long story short, number THREE is going back and HP has struck out!
Customer Rating:
Summary: A Great Machine, but BIG!
Comment: After receiving a few twenty-foot-long faxes on my old fax machine, I decided it was time for a plain paper fax. I'm glad I bought this one.
Installation was a breeze, with the easy-to-read instructions making it easy to program numbers, dates, times, names, etc. The manuals are nice, and are organized well.
The quality of transmissions is extremely good, especially in comparison with my older machine. Faxes come through clearly and with a good degree of sharpness, even if you don't use nice ink-jet paper. Sending faxes is quick (the machine scans papers and then transmits them from memory so you don't have to wait for the entire transmission to take place) and easy-just dial and hit start.
This fax is also especially good in that it works flawlessly with modems, answering machines and telephones on the same line. The three phone jacks on the back of the Fax (into which you plug phones, answering machines, etc.) allow the machine to "listen" to your line and pick up to receive when appropriate. Setting things up at my house only took a few minutes (changing the number of rings on my phone and lengthening my answering machine message by 2 seconds).
My ONLY complaint with the HP fax is that it is BIG. Not only is its "footprint" large, but the thing is also very tall! So, if you have limited desk space, be careful.
Aside from its size, I'm very, very pleased with the 920. Go ahead and buy it.
Customer Rating:
Summary: An HP Fan
Comment: This machine produced beautiful transmissions. The quality lived up to HP standards. It worked wonderfully and three weeks into our use, it was time to purchase a new printer cartridge. Perhaps we received more faxes than the average user. Cartridges were expensive. Also production is slow. Whether or not this is the best machine for you depends on priority need -- time efficiency or quality in product.