Customer Rating: 
Summary: paper feeding problem.. solved..
Comment: Update: 5/8/07
I finally contacted HP about the paper feeding problem. I chat with the HP associate online, and it was a plesant chat. He was really nice. After some troubleshooting and the problem still hadn't been solved, he agreed to send a cleaning kit to me for free (as it was covered by the warrenty). The cleaning kit came and it worked. I've been using the printer for a couple of months after the cleaning, and it's working with no problems. So if you encounter the same problem, try contacting HP.
Just like other users have commented, this printer doesn't automatically get the paper, so you have to stay ready by the printer to feed each page. It gets very annoying. The reason I gave it a 2 star is because of it's quality of the printouts. Also, the ink is fairly priced.
Customer Rating:
Summary: Bad customer service and Cheap Printers
Comment: We have had our printer for a little for over a year (also a bit over warranty, of course). We have had a paper feeding issue, so I spent two hours on a phone with someone from India trying to correct the problem. They eventually sent me a new one. Recently, we have had a problem with a big black line through our scanned images. Called again and since it was over a year, they would not help us. AAAH..I will not buy again.
Customer Rating:
Summary: Find Another
Comment: I have had good success with HP in the past, but I never had any luck with this printer. Like a lot of the reviews, the paper feed never worked right and I would have to hand feed the pages one at a time. When feeding paper it seemed like the printer jammed half the time. I only tried one scan and an HP error message jumped up. I downloaded the current software, some 165mb and reloaded but never got the scan to work. I went through the supplied ink cartridge quickly and after loading a new cartridge my text prints were coming out with a double image. Luckily I purchased the unit at Sam's Club and they took it right back after 3+ months that I tried to get this unit to work, thinking it was me and not the printer. I would have liked to purchase my next printer from Sam's also, but I am going to try the Canon MP600 and they don't seem to carry it.
Customer Rating:
Summary: Not so great now that vista is here
Comment: Had this machine for about a year, and honestly can say I haven't had the paper feed issues everyone is complaining aboot. My problem is that, as of today 2/23/2007, there are still no network drivers for Vista available for this machine. Because Microsoft surprised everybody with the out of the blue Vista release. HP's website assures me that all the kings horses and all the kings men are working on this and one will be available soon. In the meantime I should plug it into my USB port so nobody else in my house can print. Now the nearly 330mb install of the XP drivers really galled me when I installed them a year ago, so when the 1gb Windows Vista drivers become available I'll probably screw myself into the ceiling. I'm going to replace with a Brother 440c.
Customer Rating:
Summary: Paper Feed Issues-AGAIN
Comment: At the risk of repeating everything
everyone else has already said, please
read past reviews.
The expense I have
to go through just to get **1** page
to print is absolutely ridicously!
I end up going to Kinkos half the time.
Deep regrets about this one!
Summary: paper feeding problem.. solved..
Comment: Update: 5/8/07
I finally contacted HP about the paper feeding problem. I chat with the HP associate online, and it was a plesant chat. He was really nice. After some troubleshooting and the problem still hadn't been solved, he agreed to send a cleaning kit to me for free (as it was covered by the warrenty). The cleaning kit came and it worked. I've been using the printer for a couple of months after the cleaning, and it's working with no problems. So if you encounter the same problem, try contacting HP.
Just like other users have commented, this printer doesn't automatically get the paper, so you have to stay ready by the printer to feed each page. It gets very annoying. The reason I gave it a 2 star is because of it's quality of the printouts. Also, the ink is fairly priced.
Customer Rating:
Summary: Bad customer service and Cheap Printers
Comment: We have had our printer for a little for over a year (also a bit over warranty, of course). We have had a paper feeding issue, so I spent two hours on a phone with someone from India trying to correct the problem. They eventually sent me a new one. Recently, we have had a problem with a big black line through our scanned images. Called again and since it was over a year, they would not help us. AAAH..I will not buy again.
Customer Rating:
Summary: Find Another
Comment: I have had good success with HP in the past, but I never had any luck with this printer. Like a lot of the reviews, the paper feed never worked right and I would have to hand feed the pages one at a time. When feeding paper it seemed like the printer jammed half the time. I only tried one scan and an HP error message jumped up. I downloaded the current software, some 165mb and reloaded but never got the scan to work. I went through the supplied ink cartridge quickly and after loading a new cartridge my text prints were coming out with a double image. Luckily I purchased the unit at Sam's Club and they took it right back after 3+ months that I tried to get this unit to work, thinking it was me and not the printer. I would have liked to purchase my next printer from Sam's also, but I am going to try the Canon MP600 and they don't seem to carry it.
Customer Rating:
Summary: Not so great now that vista is here
Comment: Had this machine for about a year, and honestly can say I haven't had the paper feed issues everyone is complaining aboot. My problem is that, as of today 2/23/2007, there are still no network drivers for Vista available for this machine. Because Microsoft surprised everybody with the out of the blue Vista release. HP's website assures me that all the kings horses and all the kings men are working on this and one will be available soon. In the meantime I should plug it into my USB port so nobody else in my house can print. Now the nearly 330mb install of the XP drivers really galled me when I installed them a year ago, so when the 1gb Windows Vista drivers become available I'll probably screw myself into the ceiling. I'm going to replace with a Brother 440c.
Customer Rating:
Summary: Paper Feed Issues-AGAIN
Comment: At the risk of repeating everything
everyone else has already said, please
read past reviews.
The expense I have
to go through just to get **1** page
to print is absolutely ridicously!
I end up going to Kinkos half the time.
Deep regrets about this one!
HP PhotoSmart 2575 All-in-One Printer / Copier / Scanner Reviews: Page 9 of 26
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