Customer Rating: 
Summary: DO NOT BUY THIS PRINTER!!!!!!!!!!!!!!!
Comment: This is the worst printer in the world. it scans ok but it fails to do the basic task required of a printer - it won't PRINT!!!!!
The paper feed is terrible, and don't buy the crap about "if you buy HP paper it works fine" it DOES NOT, i have continually tried to use HP photo paper (remember this is supposed to be wonderful at printing photos) it will not grab it, HP need to recall all of these printers in my opinion, the only thing this printer is good for is flying out of my window.
Customer Rating:
Summary: HORRIBLE customer support
Comment: Like everyone else, I had the paper feed problem. However, what's really awful is the customer support. I service rep in India took the call, and while I knew exactly what the problem was, it was like talking to a robot. All the rep could do was follow exactly what his script said, then he transferred me to someone else who asked the same exact questions all over again.
HP was so gung-ho about offshoring all of their customer service. Well, since I can no longer GET any competent service I certainly won't be an HP customer again.
Customer Rating:
Summary: **JUNK***
Comment: Please save yourself some money and if you have this printer..unplug it and throw in trash now before you waste countless hours of your time, ink and expensive paper...jams constantly and hand feeding required..RUN AWAY!!
Customer Rating:
Summary: paper feeding problem.. solved..
Comment: Update: 5/8/07
I finally contacted HP about the paper feeding problem. I chat with the HP associate online, and it was a plesant chat. He was really nice. After some troubleshooting and the problem still hadn't been solved, he agreed to send a cleaning kit to me for free (as it was covered by the warrenty). The cleaning kit came and it worked. I've been using the printer for a couple of months after the cleaning, and it's working with no problems. So if you encounter the same problem, try contacting HP.
Just like other users have commented, this printer doesn't automatically get the paper, so you have to stay ready by the printer to feed each page. It gets very annoying. The reason I gave it a 2 star is because of it's quality of the printouts. Also, the ink is fairly priced.
Customer Rating:
Summary: Bad customer service and Cheap Printers
Comment: We have had our printer for a little for over a year (also a bit over warranty, of course). We have had a paper feeding issue, so I spent two hours on a phone with someone from India trying to correct the problem. They eventually sent me a new one. Recently, we have had a problem with a big black line through our scanned images. Called again and since it was over a year, they would not help us. AAAH..I will not buy again.
Summary: DO NOT BUY THIS PRINTER!!!!!!!!!!!!!!!
Comment: This is the worst printer in the world. it scans ok but it fails to do the basic task required of a printer - it won't PRINT!!!!!
The paper feed is terrible, and don't buy the crap about "if you buy HP paper it works fine" it DOES NOT, i have continually tried to use HP photo paper (remember this is supposed to be wonderful at printing photos) it will not grab it, HP need to recall all of these printers in my opinion, the only thing this printer is good for is flying out of my window.
Customer Rating:
Summary: HORRIBLE customer support
Comment: Like everyone else, I had the paper feed problem. However, what's really awful is the customer support. I service rep in India took the call, and while I knew exactly what the problem was, it was like talking to a robot. All the rep could do was follow exactly what his script said, then he transferred me to someone else who asked the same exact questions all over again.
HP was so gung-ho about offshoring all of their customer service. Well, since I can no longer GET any competent service I certainly won't be an HP customer again.
Customer Rating:
Summary: **JUNK***
Comment: Please save yourself some money and if you have this printer..unplug it and throw in trash now before you waste countless hours of your time, ink and expensive paper...jams constantly and hand feeding required..RUN AWAY!!
Customer Rating:
Summary: paper feeding problem.. solved..
Comment: Update: 5/8/07
I finally contacted HP about the paper feeding problem. I chat with the HP associate online, and it was a plesant chat. He was really nice. After some troubleshooting and the problem still hadn't been solved, he agreed to send a cleaning kit to me for free (as it was covered by the warrenty). The cleaning kit came and it worked. I've been using the printer for a couple of months after the cleaning, and it's working with no problems. So if you encounter the same problem, try contacting HP.
Just like other users have commented, this printer doesn't automatically get the paper, so you have to stay ready by the printer to feed each page. It gets very annoying. The reason I gave it a 2 star is because of it's quality of the printouts. Also, the ink is fairly priced.
Customer Rating:
Summary: Bad customer service and Cheap Printers
Comment: We have had our printer for a little for over a year (also a bit over warranty, of course). We have had a paper feeding issue, so I spent two hours on a phone with someone from India trying to correct the problem. They eventually sent me a new one. Recently, we have had a problem with a big black line through our scanned images. Called again and since it was over a year, they would not help us. AAAH..I will not buy again.
HP PhotoSmart 2575 All-in-One Printer / Copier / Scanner Reviews: Page 8 of 26
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