Customer Rating: 
Summary: Paper jam -- common among HP inkjets
Comment: The printer worked fine for a couple of weeks. Then the paper feed mechanism suddenly stopped picking up the paper. I found that I could print single sheets if I shoved a piece of paper in at just the right moment. Too early and I would get a paper jam, too late and I would get an "out of paper" message.
This issue afflicts a good number of HP inkjet printers. So many, in fact, that HP created a help page just for it: [...]
Customer service is sending out a "printer cleaning kit", a.k.a. a mechanical band-aid for whatever design flaw they couldn't fix on schedule.
Customer Rating:
Summary: paper feed problems
Comment: I've had my 2575 about a year and it is now nearly useless because of paper feed problems. When there is not a paper jam (which is a worse experience), every time (100%) you try to print it says "out of paper"; then you have to manually feed a sheet and retry. I called HP. They wouldn't send their cleaning kit to me and insisted on going through a long debug procedure. I was able to print a couple test sheets. They said they'd call back in a few days to make sure it was still working. It stopped working the next day but guess what, I gave them a week and they didn't me back. So I called them again. They said they'd send a cleaning kit after someone called me back later to get more information. They didn't call back, again. I called again, and after talking to two people, they ordered one for me. Now, the cleaning kit for this network printer only works using a USB connection. Since I had it installed as a network printer, I moved the printer to where a USB cord would reach, completely de-installed the printer software, and re-installed it for a USB connection; but no matter what (like booting up Windows in Safe mode and making sure I can print to the printer), when I run the cleaning software, NOTHING HAPPENS! It will run for an hour or more until I go into task manager and kill it ("it" taking 98% of my CPU). Here we go again, stuck with spare ink refills with no working printer!
Customer Rating:
Summary: I wish Carly Fiorina & the HP board had been fired for this printer
Comment: Most egregiously awful piece of hardware I've ever seen. I'm about 4/60 on number of sheets of paper that the thing has actually picked up without me hand feeding.
Pathetic.
Customer Rating:
Summary: Good basic printer
Comment: I'm a college student and use this printer on a pretty regular basis. I've had this printer for about a year and have NEVER had any problems with the paper feed. Maybe it just depends on where they manufactured your printer. Everything I've printed, from Word documents to skydiving pics, has turned out great. I print out all my photos on store brand glossy photo paper (much cheaper) and they look fantastic.
Pros: Quick print time, not too noisy, great print quality for documents and photos
Cons: Plain design, but since you won't be spending all your time looking at it does it really matter?
Customer Rating:
Summary: Great product, easy to use
Comment: Pictures are clear, colors are great. Easy to operate the scanner/copier. Color cartridges last a very long time, unlike my previous Canon printer.
Summary: Paper jam -- common among HP inkjets
Comment: The printer worked fine for a couple of weeks. Then the paper feed mechanism suddenly stopped picking up the paper. I found that I could print single sheets if I shoved a piece of paper in at just the right moment. Too early and I would get a paper jam, too late and I would get an "out of paper" message.
This issue afflicts a good number of HP inkjet printers. So many, in fact, that HP created a help page just for it: [...]
Customer service is sending out a "printer cleaning kit", a.k.a. a mechanical band-aid for whatever design flaw they couldn't fix on schedule.
Customer Rating:
Summary: paper feed problems
Comment: I've had my 2575 about a year and it is now nearly useless because of paper feed problems. When there is not a paper jam (which is a worse experience), every time (100%) you try to print it says "out of paper"; then you have to manually feed a sheet and retry. I called HP. They wouldn't send their cleaning kit to me and insisted on going through a long debug procedure. I was able to print a couple test sheets. They said they'd call back in a few days to make sure it was still working. It stopped working the next day but guess what, I gave them a week and they didn't me back. So I called them again. They said they'd send a cleaning kit after someone called me back later to get more information. They didn't call back, again. I called again, and after talking to two people, they ordered one for me. Now, the cleaning kit for this network printer only works using a USB connection. Since I had it installed as a network printer, I moved the printer to where a USB cord would reach, completely de-installed the printer software, and re-installed it for a USB connection; but no matter what (like booting up Windows in Safe mode and making sure I can print to the printer), when I run the cleaning software, NOTHING HAPPENS! It will run for an hour or more until I go into task manager and kill it ("it" taking 98% of my CPU). Here we go again, stuck with spare ink refills with no working printer!
Customer Rating:
Summary: I wish Carly Fiorina & the HP board had been fired for this printer
Comment: Most egregiously awful piece of hardware I've ever seen. I'm about 4/60 on number of sheets of paper that the thing has actually picked up without me hand feeding.
Pathetic.
Customer Rating:
Summary: Good basic printer
Comment: I'm a college student and use this printer on a pretty regular basis. I've had this printer for about a year and have NEVER had any problems with the paper feed. Maybe it just depends on where they manufactured your printer. Everything I've printed, from Word documents to skydiving pics, has turned out great. I print out all my photos on store brand glossy photo paper (much cheaper) and they look fantastic.
Pros: Quick print time, not too noisy, great print quality for documents and photos
Cons: Plain design, but since you won't be spending all your time looking at it does it really matter?
Customer Rating:
Summary: Great product, easy to use
Comment: Pictures are clear, colors are great. Easy to operate the scanner/copier. Color cartridges last a very long time, unlike my previous Canon printer.
HP PhotoSmart 2575 All-in-One Printer / Copier / Scanner Reviews: Page 10 of 26
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