Customer Rating: 
Summary: A totally unreliable piece of junk
Comment: My wife bought this thing for me as a replacement for a highly reliable but old Hewlett-Packard Laserjet. I wanted the ability to print color, and to scan documents. The machine has NEVER worked properly. Constant paper feed problems. The only way to get paper to feed correctly to print even a single page is to lift the back of the sheet with your fingers, and "push" it into the paper feeder.
This is my second (and last ever) Hewlett Packard product. Never again.
Customer Rating:
Summary: Software and HP help let me down
Comment: I've had this thing for about 18 months. It worked pretty good except for the goofy alignment procedure when changing cartridges. Last week, it started giving an error concerning the Image Gallery keyword throwing an exception. Calls to the HP line received advice and instructions, but all failed. Now, I get the error on every start up and the scanner is totally inoperable. I'll trash it and buy something else. I guess you get what you pay for. This thing was $63 at Sams. I've had Canons and Epsons that quit much earlier and cost much more than this HP.
Customer Rating:
Summary: PSC1315? Piece of junk - DO NOT BUY - ZERO stars if I could
Comment: 50% of the time this piece of s**t hp "printer" is incapable of taking a single sheet of paper off of a properly loaded sheaf of even 30 pages. It physically jams, and on top of that, the program ALSO "jams", which means you'll be rebooting your @#! "USB" computer to print a single page.
If you have private information to be printed, forget it. After his hp fails you, the next time you turn on this piece of junk, it may print out those pages from projects you thought were long abandoned by the machine.
I can't believe a hunk of garbage like the hp psc 1315 makes it through a company's inspection process, but here it is.
Do not buy this piece of s**t at ANY price.
Customer Rating:
Summary: The worst printer I have ever owned
Comment: The title of the review pretty much says it all, but I'll elaborate. Sunday, December 17th, 2006. My wife and I decide to finish our Christmas cards by selecting a couple of quality photos from the year for addition.
Boy it would certainly be nice if our PHOTO QUALITY PRINTER was capable of passing photo quality PAPER through it, but unfortunately, standard #80 photo paper jams the printer like New York rush hour.
This is just the latest in a long line of problems with this thing. Why does a USB "plug and play" printer need the computer to be rebooted before it can be seen? Why does it automatically run some stupid all-in-one software and clog my memory when I boot up, whether the printer is turned on or not? Why does the printer suddenly lose connection every couple of days and sit there like an expensive plastic lump requiring yet another computer reboot? (I'm a Macintosh user. The only reason I've rebooted my computer in the last ten months has been in an effort to get this printer to work with it.)
Why is there no writing in the instructions? I realize that we've forgotten that English is the primary language in the country, but replacing the ink cartridges requires that you align the printer heads afterwards. The printer spits out a sheet for this purpose. Since there was no clear instruction for this, just a picture showing a finger pressing (the wrong) buttons on the panel, I threw that sheet away four times before I figured out what the printer was trying to get me to do.
So here I am trying to get my Christmas photos out and I now have a choice. I can send out photos that look horrible on standard bond paper, or I can throw my printer in the dumpster and go find another one. Good thing I just happen to have an extra $200 sitting around that I didn't want any more. I'll just go blow it on that new printer.
Which WON'T be an HP.
Edited 06 February, 2007
In preparation for a football coaching clinic I will be speaking at in March I decided to design some business cards. I bought a Mac version of Publisher called "Printfolio." It took me thirty minutes to design great, professional-looking cards that are easy to read, with two sides to them, so side one has my contact information and side two has my published works and purchasing information. (I got Printfolio here on Amazon, and I recommend it very highly. Seems to work wonderfully!)
Thirty minutes to design. FOUR HOURS AND AN ENTIRE PACKAGE OF AVERY CARDS LATER I still don't have business cards. Why? Because this "photo quality printer" can't line up anything with a heavier weight than recycled office paper so the perforations are in the proper locations. Test prints on normal paper worked fine, but after a $18 package of Avery cards was reduced to crumpled piles on the floor I finally broke down and contacted technical support by chat from the HP website.
The "award winning" technical support from HP left me on hold for chat for over an hour. Then I gave up and called them voice. First they put me in a phone tree for ten minutes because they don't have a setting to simply press "0" to get an operator. (And the computer chirps merrily, "I can understand you! Just say where you want to go!" Sweetiechips, I'm SCOTTISH and I'm FURIOUS. No you can NOT understand me, and I get tired of repeating myself to a machine. If I want to talk to a collection of plastic then I'll call my OWN answering machine.), then they put me on with some yahoo that barely spoke English who had the audacity to demand of me in a rather surly tone, "Why haven't you contacted us before if you've had problems?" (Because I don't like sitting on hold, you jerk, that's why!), and then they put me on hold for another hour and a half before I hung up. I never did get to speak to a person about why this wonderful printer of mine hasn't really worked properly since I took it out of the box.
That's "award winning customer care" only if the award is "Worst customer service in the known universe." (And it tells me something: obviously HP products are so inferior that technical support cannot keep up with the number of people calling to complain and/or get help, so HP products should be avoided.)
I'm done. I literally threw my HP off the porch last night. Maybe it will work better if it's rained on for a couple of days. After sixty+ reviews it has a rating of 2.5 stars. I wonder why.
Oh yeah, when I finally break down and go to Kinko's or Office Depot or what have you, none of those places are going to have the software I used, so they won't be able to open the file for my new business cards. I'll basically have to redesign the card from scratch. Which costs more money and takes more time from my day.
Thanks HP! I hope this review costs you ten times the $185 you got from me when you sold me this worthless piece of plastic.
~D.
Customer Rating:
Summary: great printer but it doesn't last
Comment: I bought this printer a little over a year ago and I used it heavily during the school year with no problems scanning, copying, or printing. I started printing on 3x5 cards and it worked great, except when I reset all the defaults back to 11x81/2, It grabs the paper, jams and will not clear the error. I can't even use just the scanner or copy function, and I can not reset it according to the instructions. Great while it lasted, but I had hoped to get more than a year out of it.
Summary: A totally unreliable piece of junk
Comment: My wife bought this thing for me as a replacement for a highly reliable but old Hewlett-Packard Laserjet. I wanted the ability to print color, and to scan documents. The machine has NEVER worked properly. Constant paper feed problems. The only way to get paper to feed correctly to print even a single page is to lift the back of the sheet with your fingers, and "push" it into the paper feeder.
This is my second (and last ever) Hewlett Packard product. Never again.
Customer Rating:
Summary: Software and HP help let me down
Comment: I've had this thing for about 18 months. It worked pretty good except for the goofy alignment procedure when changing cartridges. Last week, it started giving an error concerning the Image Gallery keyword throwing an exception. Calls to the HP line received advice and instructions, but all failed. Now, I get the error on every start up and the scanner is totally inoperable. I'll trash it and buy something else. I guess you get what you pay for. This thing was $63 at Sams. I've had Canons and Epsons that quit much earlier and cost much more than this HP.
Customer Rating:
Summary: PSC1315? Piece of junk - DO NOT BUY - ZERO stars if I could
Comment: 50% of the time this piece of s**t hp "printer" is incapable of taking a single sheet of paper off of a properly loaded sheaf of even 30 pages. It physically jams, and on top of that, the program ALSO "jams", which means you'll be rebooting your @#! "USB" computer to print a single page.
If you have private information to be printed, forget it. After his hp fails you, the next time you turn on this piece of junk, it may print out those pages from projects you thought were long abandoned by the machine.
I can't believe a hunk of garbage like the hp psc 1315 makes it through a company's inspection process, but here it is.
Do not buy this piece of s**t at ANY price.
Customer Rating:
Summary: The worst printer I have ever owned
Comment: The title of the review pretty much says it all, but I'll elaborate. Sunday, December 17th, 2006. My wife and I decide to finish our Christmas cards by selecting a couple of quality photos from the year for addition.
Boy it would certainly be nice if our PHOTO QUALITY PRINTER was capable of passing photo quality PAPER through it, but unfortunately, standard #80 photo paper jams the printer like New York rush hour.
This is just the latest in a long line of problems with this thing. Why does a USB "plug and play" printer need the computer to be rebooted before it can be seen? Why does it automatically run some stupid all-in-one software and clog my memory when I boot up, whether the printer is turned on or not? Why does the printer suddenly lose connection every couple of days and sit there like an expensive plastic lump requiring yet another computer reboot? (I'm a Macintosh user. The only reason I've rebooted my computer in the last ten months has been in an effort to get this printer to work with it.)
Why is there no writing in the instructions? I realize that we've forgotten that English is the primary language in the country, but replacing the ink cartridges requires that you align the printer heads afterwards. The printer spits out a sheet for this purpose. Since there was no clear instruction for this, just a picture showing a finger pressing (the wrong) buttons on the panel, I threw that sheet away four times before I figured out what the printer was trying to get me to do.
So here I am trying to get my Christmas photos out and I now have a choice. I can send out photos that look horrible on standard bond paper, or I can throw my printer in the dumpster and go find another one. Good thing I just happen to have an extra $200 sitting around that I didn't want any more. I'll just go blow it on that new printer.
Which WON'T be an HP.
Edited 06 February, 2007
In preparation for a football coaching clinic I will be speaking at in March I decided to design some business cards. I bought a Mac version of Publisher called "Printfolio." It took me thirty minutes to design great, professional-looking cards that are easy to read, with two sides to them, so side one has my contact information and side two has my published works and purchasing information. (I got Printfolio here on Amazon, and I recommend it very highly. Seems to work wonderfully!)
Thirty minutes to design. FOUR HOURS AND AN ENTIRE PACKAGE OF AVERY CARDS LATER I still don't have business cards. Why? Because this "photo quality printer" can't line up anything with a heavier weight than recycled office paper so the perforations are in the proper locations. Test prints on normal paper worked fine, but after a $18 package of Avery cards was reduced to crumpled piles on the floor I finally broke down and contacted technical support by chat from the HP website.
The "award winning" technical support from HP left me on hold for chat for over an hour. Then I gave up and called them voice. First they put me in a phone tree for ten minutes because they don't have a setting to simply press "0" to get an operator. (And the computer chirps merrily, "I can understand you! Just say where you want to go!" Sweetiechips, I'm SCOTTISH and I'm FURIOUS. No you can NOT understand me, and I get tired of repeating myself to a machine. If I want to talk to a collection of plastic then I'll call my OWN answering machine.), then they put me on with some yahoo that barely spoke English who had the audacity to demand of me in a rather surly tone, "Why haven't you contacted us before if you've had problems?" (Because I don't like sitting on hold, you jerk, that's why!), and then they put me on hold for another hour and a half before I hung up. I never did get to speak to a person about why this wonderful printer of mine hasn't really worked properly since I took it out of the box.
That's "award winning customer care" only if the award is "Worst customer service in the known universe." (And it tells me something: obviously HP products are so inferior that technical support cannot keep up with the number of people calling to complain and/or get help, so HP products should be avoided.)
I'm done. I literally threw my HP off the porch last night. Maybe it will work better if it's rained on for a couple of days. After sixty+ reviews it has a rating of 2.5 stars. I wonder why.
Oh yeah, when I finally break down and go to Kinko's or Office Depot or what have you, none of those places are going to have the software I used, so they won't be able to open the file for my new business cards. I'll basically have to redesign the card from scratch. Which costs more money and takes more time from my day.
Thanks HP! I hope this review costs you ten times the $185 you got from me when you sold me this worthless piece of plastic.
~D.
Customer Rating:
Summary: great printer but it doesn't last
Comment: I bought this printer a little over a year ago and I used it heavily during the school year with no problems scanning, copying, or printing. I started printing on 3x5 cards and it worked great, except when I reset all the defaults back to 11x81/2, It grabs the paper, jams and will not clear the error. I can't even use just the scanner or copy function, and I can not reset it according to the instructions. Great while it lasted, but I had hoped to get more than a year out of it.