Customer Rating: 
Summary: HP vs; Vista Software problems
Comment: HP Officejet J5780 All-in-One Printer/Fax/Scanner/Copier (Q8232A#ABA)
I bought this to get the benefits of the All-in-One and it was one of the few advertised as being Vista ready. When I installed it about a month ago I could not get the HP software to work. HP solution Center gave me an error that it did not find any HP products and shut down. After many emails to HP Tech upport and one phone consult of 2.5 hours I was giving up. Now let me say that with an older WinXP computer it all worked fine. But to use it on my new HP computer I needed all the software to work. Two days ago I managed to wipe my 500 Gig hard drive slick. After re-installing the system, Vista, I installed the HP printer software and Wow, it worked.
Solution to the problem is that in all of my many un-installs and re-installs I never could completely get rid of all the residual pieces of software. I consider the install and the uninstall HP software to be defective in that they did not adequately do thier jobs. If the uninstall would have really cleaned it out then the next install would have worked as it did after a total disk wipe. If the install software had been smart enought to fix or replace any defective software maybe it would have worked. My advice---be careful.
The printer works great now, a little slower than I expected but it works great.
The Amazon support was great. Thank you so much.
Customer Rating:
Summary: Hardware works nice, software - not so nice.
Comment: I've attached the printer to a computer running WinXP SP2, and a USB 2 adapter I've inserted into a PCI slot.
Though every other device I connected to the USB 2 ports worked just fine, the printer would not, regardless of the many solutions offered by HP support. Eventually I had to reinstall XP from scratch in order to solve the problem. Possibly the drivers installation from the CD accompanying the adapter is somehow different (and broken) from the drivers installation from the XP SP2 CD installation.
I use an English user interface for XP, with non-UTF applications set to Hebrew. The printer auto-detects this setup, and chooses a Hebrew interface for both the software and cartridge alignment dialogs - which comes out garbled and completely useless. To top that, the black ink level is displayed, but the color ink level is not. The local support opened a call to HP abroad, and never returned to me.
That means I can't & don't use the software at all, and have to guess what those dialogs instruct me to do when I change ink cartridges.
I'm using the printer mostly for black & white prints, a little color scanning & printing, and sending faxes. The printer performs those tasks well, with the fax being quicker than others I've worked with.
To summarize, I would be happy if the printer would allow me to manually select the user interface language, and fall back to English. As it doesn't, I might very well buy a different brand next time I shop for a printer.
__________ Additional comments after further use _________
The XL ink cartridges are sufficient for a large number of pages (at least several hundrends of pages), and do not dry when out of use.
Another minor problem is with CPU percent used during printing - on a 2.4GHz CPU & 512MB of RAM, the printer spool process would use as much as 100% of the CPU, even when printing several copies of a single page document.
Customer Rating:
Summary: If you use Windows Vista don't buy an HP All-in-One
Comment: I bought this printer/scanner/fax several months ago. It came with a software CD for Windows XP. I installed it anyway, hoping it would work. It didn't. I got a new CD from HP - specifically for Vista. The software still doesn't work. I've spent many hours with HP support, uninstalled and re-installed the software numerous times. Finally the case was escalated to HP's expert support where I was told that it simply doesn't work. They point the finger at Microsoft.
Let's see - I'm using a computer that came from HP with Vista preinstalled. I bought a product that is Vista certified. I installed driver software that is specifically released for Vista. And HP can't make it work! Do yourself a favor, buy your equipment from a different manufacturer.
Customer Rating:
Summary: Printer works fine, software is terrible though.
Comment: So far all the printer hardware seems to work just fine. Printing, Faxing, Copying, Scanning all seem to be good. Where this printer falls down is the HP Software. It is as bad as any I've ever encountered with a printer/fax/scanner. I cannot believe that after all these years, this is the junk software that HP gives its customers. And I couldn't believe how big and how long the software installation was.
And of course it tries to do auto-updates but the Comodo Firewall that I use intercepted it and let me permanently block it.
Luckily I don't do many scans otherwise I would return this and get some other brand. But not Epson (expensive ink and unreliable printers).
Customer Rating:
Summary: Buy a Canon Pixma Instead!
Comment: This printer is very disappointing for the price range. I bought this printer for a short term work assignment. I thought that for the price it would be a nice printer that would get the job done. This printer is about the same price as my Canon Pixma MP530 at home, and is not 1/2 a good a printer. The document feeder is SLOW and really noisy. Its already saying I am low on ink and I have only printed about 125 pages (no photos, just letters, word documents, some excel spreadsheets). I normally get 1-2 reams of paper out of an ink cartridge, so I am surprised that it is saying low when I have had it for about one week and printed 1/4 a ream of paper. The HP software doesn't compare well to my Canon Pixma software on features or ease of use for scanning. I scan often normally, and I find myself avoiding it with this machine. I am very seriously considering returning this printer this week and ordering a second Canon Pixma to use at this job site. I definitely wish I would have brought my printer with me on this job. For pretty much the same price, get yourself a better printer and go with the Pixma.
Summary: HP vs; Vista Software problems
Comment: HP Officejet J5780 All-in-One Printer/Fax/Scanner/Copier (Q8232A#ABA)
I bought this to get the benefits of the All-in-One and it was one of the few advertised as being Vista ready. When I installed it about a month ago I could not get the HP software to work. HP solution Center gave me an error that it did not find any HP products and shut down. After many emails to HP Tech upport and one phone consult of 2.5 hours I was giving up. Now let me say that with an older WinXP computer it all worked fine. But to use it on my new HP computer I needed all the software to work. Two days ago I managed to wipe my 500 Gig hard drive slick. After re-installing the system, Vista, I installed the HP printer software and Wow, it worked.
Solution to the problem is that in all of my many un-installs and re-installs I never could completely get rid of all the residual pieces of software. I consider the install and the uninstall HP software to be defective in that they did not adequately do thier jobs. If the uninstall would have really cleaned it out then the next install would have worked as it did after a total disk wipe. If the install software had been smart enought to fix or replace any defective software maybe it would have worked. My advice---be careful.
The printer works great now, a little slower than I expected but it works great.
The Amazon support was great. Thank you so much.
Customer Rating:
Summary: Hardware works nice, software - not so nice.
Comment: I've attached the printer to a computer running WinXP SP2, and a USB 2 adapter I've inserted into a PCI slot.
Though every other device I connected to the USB 2 ports worked just fine, the printer would not, regardless of the many solutions offered by HP support. Eventually I had to reinstall XP from scratch in order to solve the problem. Possibly the drivers installation from the CD accompanying the adapter is somehow different (and broken) from the drivers installation from the XP SP2 CD installation.
I use an English user interface for XP, with non-UTF applications set to Hebrew. The printer auto-detects this setup, and chooses a Hebrew interface for both the software and cartridge alignment dialogs - which comes out garbled and completely useless. To top that, the black ink level is displayed, but the color ink level is not. The local support opened a call to HP abroad, and never returned to me.
That means I can't & don't use the software at all, and have to guess what those dialogs instruct me to do when I change ink cartridges.
I'm using the printer mostly for black & white prints, a little color scanning & printing, and sending faxes. The printer performs those tasks well, with the fax being quicker than others I've worked with.
To summarize, I would be happy if the printer would allow me to manually select the user interface language, and fall back to English. As it doesn't, I might very well buy a different brand next time I shop for a printer.
__________ Additional comments after further use _________
The XL ink cartridges are sufficient for a large number of pages (at least several hundrends of pages), and do not dry when out of use.
Another minor problem is with CPU percent used during printing - on a 2.4GHz CPU & 512MB of RAM, the printer spool process would use as much as 100% of the CPU, even when printing several copies of a single page document.
Customer Rating:
Summary: If you use Windows Vista don't buy an HP All-in-One
Comment: I bought this printer/scanner/fax several months ago. It came with a software CD for Windows XP. I installed it anyway, hoping it would work. It didn't. I got a new CD from HP - specifically for Vista. The software still doesn't work. I've spent many hours with HP support, uninstalled and re-installed the software numerous times. Finally the case was escalated to HP's expert support where I was told that it simply doesn't work. They point the finger at Microsoft.
Let's see - I'm using a computer that came from HP with Vista preinstalled. I bought a product that is Vista certified. I installed driver software that is specifically released for Vista. And HP can't make it work! Do yourself a favor, buy your equipment from a different manufacturer.
Customer Rating:
Summary: Printer works fine, software is terrible though.
Comment: So far all the printer hardware seems to work just fine. Printing, Faxing, Copying, Scanning all seem to be good. Where this printer falls down is the HP Software. It is as bad as any I've ever encountered with a printer/fax/scanner. I cannot believe that after all these years, this is the junk software that HP gives its customers. And I couldn't believe how big and how long the software installation was.
And of course it tries to do auto-updates but the Comodo Firewall that I use intercepted it and let me permanently block it.
Luckily I don't do many scans otherwise I would return this and get some other brand. But not Epson (expensive ink and unreliable printers).
Customer Rating:
Summary: Buy a Canon Pixma Instead!
Comment: This printer is very disappointing for the price range. I bought this printer for a short term work assignment. I thought that for the price it would be a nice printer that would get the job done. This printer is about the same price as my Canon Pixma MP530 at home, and is not 1/2 a good a printer. The document feeder is SLOW and really noisy. Its already saying I am low on ink and I have only printed about 125 pages (no photos, just letters, word documents, some excel spreadsheets). I normally get 1-2 reams of paper out of an ink cartridge, so I am surprised that it is saying low when I have had it for about one week and printed 1/4 a ream of paper. The HP software doesn't compare well to my Canon Pixma software on features or ease of use for scanning. I scan often normally, and I find myself avoiding it with this machine. I am very seriously considering returning this printer this week and ordering a second Canon Pixma to use at this job site. I definitely wish I would have brought my printer with me on this job. For pretty much the same price, get yourself a better printer and go with the Pixma.
HP Officejet J5780 All-in-One Printer/Fax/Scanner/Copier (Q8232A#ABA) Reviews: Page 2 of 4
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