Customer Rating: 
Summary: A very popular gift
Comment: We've given this gift to several of our family members and it has been a HUGE hit. Our family is spread out all over, and many of them are not computer savvy.
It has allowed my grandparents, who are thankfully still with us, to see their great-grandchild grow up on a daily basis even though they live very far away from us and are so afraid of new technology that they don't even have a VCR (they got one as a gift once, but it was "too complicated" so they gave it back. They absolutely love the Ceiva.
We are able to send out photos to all of these Ceivas and when our family members wake up in the morning, they are on display. Do I wish the service was cheaper? Well sure, it is always nice to spend less money, but I think the service is worth the fee because of the amount of joy it has brought to the people we have given it to. It helps us feel very connected over the many miles.
I've had to contact customer service around 6 times on behalf of the various Ceivas we've purchased. The first two times they were great and fast. Then they went through a period of being very slow. I think their sales outpaced their expectations and they weren't ready for customer service. The last two times I contacted them the response was reasonably fast, and they took care of the problem completely. As of the last time I spoke to them they were taking care of customer service in house still, which I am very glad of. I am so sick of companies who outsource.
Customer Rating:
Summary: Great gift for grandparents
Comment: True, you must subscribe. But if you are purchasing it for a grandparent or anyone who has no computer, it is still cheaper than internet access. I look at it as an ongoing gift. I purchased one of these frames for each grandparent, and I renew them on a 3 year basis, which is cheaper. The grandparents LOVE getting up and checking the frame each day to see the new pictures I put on. Since they live 900 miles away, it is a great way for them to see the kids growing and keep up with what they are doing. They don't have computers, so I handle the controlling of the frame from mine. It is really a wonderful gift!
Customer Rating:
Summary: Greatest Gift for Grandparents far Away
Comment: I bought this for my Mom and Dad two years ago, and it's the greatest gift I've ever bought them. They live in another state, and don't get to see my kids as often as they/we'd like. With the Ceiva frame, they get pictures of my brood every week - and my brother, in yet ANOTHER state, sends pictures of his family as well. My mom gets the weather every morning too. Never had a single problem with it, and she LOVES it! We bought her a very reasonably priced lifetime subscription, and now there is no additional fees, ever. It's like Tivo, gang - you pay for the service. Their website lets us send not just pictures, but notes and messages too. You can even edit your pictures for color/brightness/contrast and size on the Ceiva website.
Customer Rating:
Summary: Great product, until it breaks. Then kiss it good-bye!
Comment: My mother who is completely non-technical loved this product for being able to view my digital pictures. My parents were really enjoying it, when it just stopped working one day.
We shipped it. A week after our tracking showed it was received, we received confirmation that they received it and that it would take THREE TO FOUR WEEKS just to assess the problem.
Meanwhile,the expensive subscription to the service ticks away with no compensation for their faulty product.
Customer support is the #1 downfall of this product by far!
Customer Rating:
Summary: Ceiva --The Bunny that Keeps Charging
Comment: I purchased a Ceiva about a year ago, and it works very very well. However! And this is a WARNING: After the mandatory three-month "subscription," which one has to buy in order to purchase the product, they kept charging the monthly fee to my credit-card account -- even though I signed up for three months only (the minimum), and also told them to cancel, and also had my credit card company "charge back" the improper charges. Despite all that history -- they have attempted to sneak through ANOTHER unauthorized charge ... perhaps they hope that folks simply won't notice. (...). It is shame, because the product does work well.
Summary: A very popular gift
Comment: We've given this gift to several of our family members and it has been a HUGE hit. Our family is spread out all over, and many of them are not computer savvy.
It has allowed my grandparents, who are thankfully still with us, to see their great-grandchild grow up on a daily basis even though they live very far away from us and are so afraid of new technology that they don't even have a VCR (they got one as a gift once, but it was "too complicated" so they gave it back. They absolutely love the Ceiva.
We are able to send out photos to all of these Ceivas and when our family members wake up in the morning, they are on display. Do I wish the service was cheaper? Well sure, it is always nice to spend less money, but I think the service is worth the fee because of the amount of joy it has brought to the people we have given it to. It helps us feel very connected over the many miles.
I've had to contact customer service around 6 times on behalf of the various Ceivas we've purchased. The first two times they were great and fast. Then they went through a period of being very slow. I think their sales outpaced their expectations and they weren't ready for customer service. The last two times I contacted them the response was reasonably fast, and they took care of the problem completely. As of the last time I spoke to them they were taking care of customer service in house still, which I am very glad of. I am so sick of companies who outsource.
Customer Rating:
Summary: Great gift for grandparents
Comment: True, you must subscribe. But if you are purchasing it for a grandparent or anyone who has no computer, it is still cheaper than internet access. I look at it as an ongoing gift. I purchased one of these frames for each grandparent, and I renew them on a 3 year basis, which is cheaper. The grandparents LOVE getting up and checking the frame each day to see the new pictures I put on. Since they live 900 miles away, it is a great way for them to see the kids growing and keep up with what they are doing. They don't have computers, so I handle the controlling of the frame from mine. It is really a wonderful gift!
Customer Rating:
Summary: Greatest Gift for Grandparents far Away
Comment: I bought this for my Mom and Dad two years ago, and it's the greatest gift I've ever bought them. They live in another state, and don't get to see my kids as often as they/we'd like. With the Ceiva frame, they get pictures of my brood every week - and my brother, in yet ANOTHER state, sends pictures of his family as well. My mom gets the weather every morning too. Never had a single problem with it, and she LOVES it! We bought her a very reasonably priced lifetime subscription, and now there is no additional fees, ever. It's like Tivo, gang - you pay for the service. Their website lets us send not just pictures, but notes and messages too. You can even edit your pictures for color/brightness/contrast and size on the Ceiva website.
Customer Rating:
Summary: Great product, until it breaks. Then kiss it good-bye!
Comment: My mother who is completely non-technical loved this product for being able to view my digital pictures. My parents were really enjoying it, when it just stopped working one day.
We shipped it. A week after our tracking showed it was received, we received confirmation that they received it and that it would take THREE TO FOUR WEEKS just to assess the problem.
Meanwhile,the expensive subscription to the service ticks away with no compensation for their faulty product.
Customer support is the #1 downfall of this product by far!
Customer Rating:
Summary: Ceiva --The Bunny that Keeps Charging
Comment: I purchased a Ceiva about a year ago, and it works very very well. However! And this is a WARNING: After the mandatory three-month "subscription," which one has to buy in order to purchase the product, they kept charging the monthly fee to my credit-card account -- even though I signed up for three months only (the minimum), and also told them to cancel, and also had my credit card company "charge back" the improper charges. Despite all that history -- they have attempted to sneak through ANOTHER unauthorized charge ... perhaps they hope that folks simply won't notice. (...). It is shame, because the product does work well.