Customer Rating: 
Summary: Battery with defect
Comment: I bought two units and bouth came with a defective battery, that forced to call the service department to replace. i was informed that they were aware of this kind of defect. Why casio sell a unit that know that has a defective battery. Camera is working now after my call to replace the batteries.
Customer Rating:
Summary: good camera
Comment: somewhat easy to use. Nice big LCD screen. Nothing like the reviews. Great camera for the price. The only problem is some of the buttons are small and hard to manuver. If you have small fingers then its okay. Also, the toggle does not always move upward when pressed in that direction. That may be a problem only with my camera. All and all, a good camera.
Customer Rating:
Summary: Amazing Technology
Comment: I've taken jillions of great pictures with my little Exilim....It's good for everything from macro to landscapes. And being able to take lots of nice little movies with good sound is a huge plus. And mine is one of the first models out without modern refinements like anti-shake.
I've gotten it wet, I've turned it off and on jillions of times... it just keeps on taking good pictures.
Customer Rating:
Summary: Get an Extended Warranty or you might as well throw it away
Comment: I bought my camera in July 2007 and LOVED it...awesome photos, simple to use, fast shutter speed, etc. I am a trained photographer but wanted a small camera to take with me on trips and to parties, etc., and the size and price was fantastic...SOLD! For once, I did not get an extended warranty, and that was my biggest mistake.
In October 2007, I took the camera to a friend's wedding and it suddenly turned itself off, with the lens still partially out, halfway through the reception. I figured I must have not charged the battery enough, and placed it back in its case to take home, disappointed I only got about a dozen photos from the wedding.
Upon charging the battery, I realized the camera had died, so I dug out the box and called Casio. I then went through a relay to get the camera shipped out for service...three feet of bubble wrap and Express Mail, for starters. Three weeks later, I got a letter in the mail demanding over $100 for repairs, or a "ransom" of a small amount of money to get it back, unusable. If I did not respond promptly, I would never see my little camera again. So I called and talked with someone, who said they hadn't actually looked at it yet (how did they know how much to charge then??) Another person got on the phone (a "tech") and informed me I must have dropped the camera because there was severe damage to the outer lens. Uhm, no. After "negotiating" for two weeks, I was able to reduce the "fix fee" to about $80 with shipping and "service." I figured this was better than out and out buying a new camera (they have since gone down in price, ironically enough). I got the camera back over a month later and have used it sparingly, since my job requires a "fancier" model. Two days ago I tried to turn it on to view photos...and...nothing. It's dead, again. It is NEVER removed from its case unless it's in use, I store it in a fireproof/dirtproof container, and I have maybe taken 10 photos on it since I received it back in December...it's NEVER EVER been dropped, scratched, bumped. I also am the only one who's ever taken photos with it.
Clearly, this is a lemon, and there is no way I'm going to get Casio to repair it again...and even if they agreed, I have already essentially bought this camera one and a half times over. The sad part is, I really love this camera and did not intend to buy another point and click for some time. I do not think every version of this camera is a lemon (and let's face it...they happen), but I will definitely think twice before contacting Casio customer "service" again.
Two lessons learned:
1. Buy the extended warranty.
2. If you must send it in for repair, borrow a camera and take closeups of it before shipping it off; otherwise you will be blatantly accused of negligence, no matter how much you baby your property, like I do.
Customer Rating:
Summary: CASIO terrible warranry service
Comment: I returned the camera for warranty repair when the lens would not open. I got back a estimate for repair(134.57) which stated it was not covered because the damage was caused by severe impact to the casing, which it was not. Kind of like having the fox watch the hen house-they claim severe impact so they can try scamming you out of a repair bill. To add insult to injury they charged me $7.95 S&H to get my unrepaired camera back. Shame on Casio.
Summary: Battery with defect
Comment: I bought two units and bouth came with a defective battery, that forced to call the service department to replace. i was informed that they were aware of this kind of defect. Why casio sell a unit that know that has a defective battery. Camera is working now after my call to replace the batteries.
Customer Rating:
Summary: good camera
Comment: somewhat easy to use. Nice big LCD screen. Nothing like the reviews. Great camera for the price. The only problem is some of the buttons are small and hard to manuver. If you have small fingers then its okay. Also, the toggle does not always move upward when pressed in that direction. That may be a problem only with my camera. All and all, a good camera.
Customer Rating:
Summary: Amazing Technology
Comment: I've taken jillions of great pictures with my little Exilim....It's good for everything from macro to landscapes. And being able to take lots of nice little movies with good sound is a huge plus. And mine is one of the first models out without modern refinements like anti-shake.
I've gotten it wet, I've turned it off and on jillions of times... it just keeps on taking good pictures.
Customer Rating:
Summary: Get an Extended Warranty or you might as well throw it away
Comment: I bought my camera in July 2007 and LOVED it...awesome photos, simple to use, fast shutter speed, etc. I am a trained photographer but wanted a small camera to take with me on trips and to parties, etc., and the size and price was fantastic...SOLD! For once, I did not get an extended warranty, and that was my biggest mistake.
In October 2007, I took the camera to a friend's wedding and it suddenly turned itself off, with the lens still partially out, halfway through the reception. I figured I must have not charged the battery enough, and placed it back in its case to take home, disappointed I only got about a dozen photos from the wedding.
Upon charging the battery, I realized the camera had died, so I dug out the box and called Casio. I then went through a relay to get the camera shipped out for service...three feet of bubble wrap and Express Mail, for starters. Three weeks later, I got a letter in the mail demanding over $100 for repairs, or a "ransom" of a small amount of money to get it back, unusable. If I did not respond promptly, I would never see my little camera again. So I called and talked with someone, who said they hadn't actually looked at it yet (how did they know how much to charge then??) Another person got on the phone (a "tech") and informed me I must have dropped the camera because there was severe damage to the outer lens. Uhm, no. After "negotiating" for two weeks, I was able to reduce the "fix fee" to about $80 with shipping and "service." I figured this was better than out and out buying a new camera (they have since gone down in price, ironically enough). I got the camera back over a month later and have used it sparingly, since my job requires a "fancier" model. Two days ago I tried to turn it on to view photos...and...nothing. It's dead, again. It is NEVER removed from its case unless it's in use, I store it in a fireproof/dirtproof container, and I have maybe taken 10 photos on it since I received it back in December...it's NEVER EVER been dropped, scratched, bumped. I also am the only one who's ever taken photos with it.
Clearly, this is a lemon, and there is no way I'm going to get Casio to repair it again...and even if they agreed, I have already essentially bought this camera one and a half times over. The sad part is, I really love this camera and did not intend to buy another point and click for some time. I do not think every version of this camera is a lemon (and let's face it...they happen), but I will definitely think twice before contacting Casio customer "service" again.
Two lessons learned:
1. Buy the extended warranty.
2. If you must send it in for repair, borrow a camera and take closeups of it before shipping it off; otherwise you will be blatantly accused of negligence, no matter how much you baby your property, like I do.
Customer Rating:
Summary: CASIO terrible warranry service
Comment: I returned the camera for warranty repair when the lens would not open. I got back a estimate for repair(134.57) which stated it was not covered because the damage was caused by severe impact to the casing, which it was not. Kind of like having the fox watch the hen house-they claim severe impact so they can try scamming you out of a repair bill. To add insult to injury they charged me $7.95 S&H to get my unrepaired camera back. Shame on Casio.
Casio Exilim EX-S880 8.1MP Digital Camera with 3x Anti-Shake Optical Zoom (Red) Reviews: Page 2 of 6
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