Customer Rating: 
Summary: Brother MFC-8460n Good for the price
Comment: We're running the Brother MFC-8460n on a Mac OSX network. It's printing is remarkably sharp and fast. Copying is great. The only complaint we have is that scanning is not high quality and cannot be shared over the network. There have been some intermittent problems with receiving FAXes; we prefer to receive faxes in our e-mail rather than print on the Brother. Sometimes this works and sometimes it doesn't. Most of the time it does.
Customer Rating:
Summary: Brother MFC-8460n 30ppm Network Multifunction Laser Printer
Comment: the printer works well with regular fax line but is inconpatible with fax over internet protocol which is my preferred usage.
PC fax is difficult to setup
the envellope printing system appears to be defective as the envelope comes out sqiuzzed and crumpled
Customer Rating:
Summary: Brother Fax machine
Comment: The machine is working great.
The process of buying and shipping was good.
Thanks again for your costumer services.
Customer Rating:
Summary: As a network printer it works great, but...
Comment: I also have a problem with the printer creasing envelopes. It appears to shift the flap of the envelope slightly while feeding it through the fuser and the heat and pressure causes another crease about 1/8" offset from the original one.
I returned the first unit that I ordered because of a loud squeaking noise that developed while printing. The second unit also squeaks somewhat (Certainly more than my old mfc-8820D), but it doesn't sound like it's dragging a cat through the manual feed slot.
There's a big difference between this unit and my MFC-8820D in the scanning area. On my old printer, I could input an email address on the screen and it would forward the document to that address. This guy requires you to select a network computer and then sends the document there. A memory resident program needs to be running on the computer to process the received document...which is a worthless waste of memory space about 99.99% of the time when the computer is doing it's normal job. The memory resident process also conflicts with some HP network printer software and crashes on a couple of our systems, thus rendering them unusable with this scanner. Needless to say, the old way of doing it was much better.
In retrospect, and despite the 145,000 pages printed, I probably should have spent the $300 to replace the fuser on my 8820D instead of getting this unit. This one is much faster, but the other trade-offs - the lack of duplexing (known at the time of ordering, but the 8860DN wasn't yet shipping) and the dumbing down of the scanner firmware (unknown until received) are serious handicaps.
Oct 30, 2006 update - After about five month of use and about 20K pages printed, my printer is in the shop being repaired. The printer started making loud snapping sounds, like plastic gears stripping, whenever a page was printed...except that the paper jammed every time. The guy in the service center said that he has another identical printer in for repair and that it's the fuser unit that's shot. That would be easy to fix, except that they're on back-order and won't be available for a while. Sigh. I think my next printer will be an HP.
November 14, 2006 - I have to give Brother Service credit. 1000 pages post-repair and my machine broke again. They're shipping me a new printer. This will be my second replacement unit...hopefully this unit will be more solid as my warranty runs out in April.
November 25, 2006 - update - The replacement unit not only shifts the flap on envelopes, it puts creases all over them, rendering them completely unusable for any purpose. If there was a way to totally unwind this purchase, I would in a second. On the other hand, since design of this unit appears to have all the reliability of an alcoholic after a weekend on the town, I purchased the one year extended warranty.
February 10,2007 - update - Well, the machine is now starting to make loud snapping sounds whenever the paper tray is filled up to the full line. It also jams and refuses to feed paper whenever that happens. The solution (so far) is to only fill the paper tray half-full.
I really dislike this piece of junk...so much so that I bought HP for my new offices.
May 13, 2008 - final update - After limping along in the old office for the last year, the Brother finally died (again). The big question is whether to take it to recycling yard, where they would gently take it apart and salvage the parts, or take it to the local car crusher and watch it receive what it deserves. Alas, my ecological side is coming through and I'll recycle it. Oh well, it would have made a great YouTube video...
Customer Rating:
Summary: The Brother MFC 8460N creases envelopes
Comment: I have been unable to get this machine to stop creasing envelopes. It looks quite sloppy and affects the print in places. At times it is better than others but usually I get a big crease across the bottom left corner and a smaller crease across the return address.
I have spent a lot of time on the phone working with Brother technicians to correct the problem. They had me flip up the #1 toggles in the back of the machine, try using many different kinds of envelopes, try changing the paper thickness settings, etc. One even suggested I get 20 pound envelopes but those are quite uncommon. The typical #10 business envelope is 24 pounds. I could not find any 20 pound envelopes in local stores or print shops.
I have had a problem hooking it up through my network with the ethernet connection. It worked for quite a while but stopped working and I could not get it started again, even by reloading the driver or with the new machine. This problem could be my network, not the machine. However, the rest of my network seems to be working fine. I have no problem hooking it up directly using the USB port.
Brother technicians were very nice and sent a second 8460N but it also creases envelopes, plus the automatic feeder does not work at times on this new machine.
Other than these problems, the MFC 8460N machine works well. The copies are clear, the fax works well and the scanner seems to do well.
Brother has told there is nothing more they can do unless they hear of more people having problems with their envelopes on this machine. By that time it will be too late because I am exchanging it for a different brand.
Summary: Brother MFC-8460n Good for the price
Comment: We're running the Brother MFC-8460n on a Mac OSX network. It's printing is remarkably sharp and fast. Copying is great. The only complaint we have is that scanning is not high quality and cannot be shared over the network. There have been some intermittent problems with receiving FAXes; we prefer to receive faxes in our e-mail rather than print on the Brother. Sometimes this works and sometimes it doesn't. Most of the time it does.
Customer Rating:
Summary: Brother MFC-8460n 30ppm Network Multifunction Laser Printer
Comment: the printer works well with regular fax line but is inconpatible with fax over internet protocol which is my preferred usage.
PC fax is difficult to setup
the envellope printing system appears to be defective as the envelope comes out sqiuzzed and crumpled
Customer Rating:
Summary: Brother Fax machine
Comment: The machine is working great.
The process of buying and shipping was good.
Thanks again for your costumer services.
Customer Rating:
Summary: As a network printer it works great, but...
Comment: I also have a problem with the printer creasing envelopes. It appears to shift the flap of the envelope slightly while feeding it through the fuser and the heat and pressure causes another crease about 1/8" offset from the original one.
I returned the first unit that I ordered because of a loud squeaking noise that developed while printing. The second unit also squeaks somewhat (Certainly more than my old mfc-8820D), but it doesn't sound like it's dragging a cat through the manual feed slot.
There's a big difference between this unit and my MFC-8820D in the scanning area. On my old printer, I could input an email address on the screen and it would forward the document to that address. This guy requires you to select a network computer and then sends the document there. A memory resident program needs to be running on the computer to process the received document...which is a worthless waste of memory space about 99.99% of the time when the computer is doing it's normal job. The memory resident process also conflicts with some HP network printer software and crashes on a couple of our systems, thus rendering them unusable with this scanner. Needless to say, the old way of doing it was much better.
In retrospect, and despite the 145,000 pages printed, I probably should have spent the $300 to replace the fuser on my 8820D instead of getting this unit. This one is much faster, but the other trade-offs - the lack of duplexing (known at the time of ordering, but the 8860DN wasn't yet shipping) and the dumbing down of the scanner firmware (unknown until received) are serious handicaps.
Oct 30, 2006 update - After about five month of use and about 20K pages printed, my printer is in the shop being repaired. The printer started making loud snapping sounds, like plastic gears stripping, whenever a page was printed...except that the paper jammed every time. The guy in the service center said that he has another identical printer in for repair and that it's the fuser unit that's shot. That would be easy to fix, except that they're on back-order and won't be available for a while. Sigh. I think my next printer will be an HP.
November 14, 2006 - I have to give Brother Service credit. 1000 pages post-repair and my machine broke again. They're shipping me a new printer. This will be my second replacement unit...hopefully this unit will be more solid as my warranty runs out in April.
November 25, 2006 - update - The replacement unit not only shifts the flap on envelopes, it puts creases all over them, rendering them completely unusable for any purpose. If there was a way to totally unwind this purchase, I would in a second. On the other hand, since design of this unit appears to have all the reliability of an alcoholic after a weekend on the town, I purchased the one year extended warranty.
February 10,2007 - update - Well, the machine is now starting to make loud snapping sounds whenever the paper tray is filled up to the full line. It also jams and refuses to feed paper whenever that happens. The solution (so far) is to only fill the paper tray half-full.
I really dislike this piece of junk...so much so that I bought HP for my new offices.
May 13, 2008 - final update - After limping along in the old office for the last year, the Brother finally died (again). The big question is whether to take it to recycling yard, where they would gently take it apart and salvage the parts, or take it to the local car crusher and watch it receive what it deserves. Alas, my ecological side is coming through and I'll recycle it. Oh well, it would have made a great YouTube video...
Customer Rating:
Summary: The Brother MFC 8460N creases envelopes
Comment: I have been unable to get this machine to stop creasing envelopes. It looks quite sloppy and affects the print in places. At times it is better than others but usually I get a big crease across the bottom left corner and a smaller crease across the return address.
I have spent a lot of time on the phone working with Brother technicians to correct the problem. They had me flip up the #1 toggles in the back of the machine, try using many different kinds of envelopes, try changing the paper thickness settings, etc. One even suggested I get 20 pound envelopes but those are quite uncommon. The typical #10 business envelope is 24 pounds. I could not find any 20 pound envelopes in local stores or print shops.
I have had a problem hooking it up through my network with the ethernet connection. It worked for quite a while but stopped working and I could not get it started again, even by reloading the driver or with the new machine. This problem could be my network, not the machine. However, the rest of my network seems to be working fine. I have no problem hooking it up directly using the USB port.
Brother technicians were very nice and sent a second 8460N but it also creases envelopes, plus the automatic feeder does not work at times on this new machine.
Other than these problems, the MFC 8460N machine works well. The copies are clear, the fax works well and the scanner seems to do well.
Brother has told there is nothing more they can do unless they hear of more people having problems with their envelopes on this machine. By that time it will be too late because I am exchanging it for a different brand.