Customer Rating: 
Summary: Great Multifunction Device
Comment: It was between this and the other brother mfc that performs duplex printing for my home office which two people use on a daily basis. We figured we didn't need the duplex (although we wanted it!), so we decided to save about 100.00 and go with this one.
I was very pleased with the construction, installation (XP) and documentation. Brother has a new customer in my organization. Coming from HP, I was acustomed to clunky software, and machines that wouldn't always perform as planned.
I couldn't be happier with this product and would recommend to all.
Customer Rating:
Summary: Engineering Flaw?
Comment: Recently, despite my recommendation of the Brother MFC-7820N, two of my clients decided to purchase the Brother MFC-8460N because of the faster print speed and legal-size scanning bed and, oh boy, what a mistake that was! Both customers have had almost identical problems; the unit doesn't recognize the paper tray intermittely and says 'no paper in tray' and the unit makes an annoying clicking sound just before and for several minutes after printing, copying or receiving a fax. That might be okay in a noisy environment, but in a home office or any place where it's reasonably quite this will drive you bananas. Brother tech support doesn't have a fix for either of these problems and so they shipped a refurbished unit, only the annoying clicking was slightly less noisy while the paper/paper tray (MP tray) issue has come back to haunt the replacement unit. My suggestion, go with the MFC-7820N or better yet, get a unit from another manufacturer because Brother does not seem to want to do the right thing which would be to replace this defective model with another model that doesn't have the engineering, design and/or manufacturing flaws that make the 8460N a lemon. I really wanted to give Brother a chance because I think that the 7820N is a terrific little all-in-one, but stay away from this unit.
Customer Rating:
Summary: GREAT MACHINE AT A GREAT PRICE
Comment: We've been very pleased with Brother in the past and this builds on the deserved reputation they have with us. Great value for a comb unit that does everything!
Customer Rating:
Summary: Work like a Charm
Comment: I purchased this printer after I had 2 inkjets to go belly-up on me. I was tired of the inkjet short longevity with the volume that we print at my house. I began looking around for a replacement MFC that was lasar. I also called the repair store that had worked on my previous 2 printers. The repair man recommended this printer. He was right on the money. This one prints great, has great speed, and was a breeze to set up. To get a BW laser MFC at this price for the what you get is an awesome deal.
Customer Rating:
Summary: Wonderful Small Office Machine
Comment: Purchased this machine to replace 3 older machines in my home office. The printer is crisp and fast. Setup was easy. Even the network access was easy and working out of the box. The Scanner makes clean prints and the document feeder works great.
Summary: Great Multifunction Device
Comment: It was between this and the other brother mfc that performs duplex printing for my home office which two people use on a daily basis. We figured we didn't need the duplex (although we wanted it!), so we decided to save about 100.00 and go with this one.
I was very pleased with the construction, installation (XP) and documentation. Brother has a new customer in my organization. Coming from HP, I was acustomed to clunky software, and machines that wouldn't always perform as planned.
I couldn't be happier with this product and would recommend to all.
Customer Rating:
Summary: Engineering Flaw?
Comment: Recently, despite my recommendation of the Brother MFC-7820N, two of my clients decided to purchase the Brother MFC-8460N because of the faster print speed and legal-size scanning bed and, oh boy, what a mistake that was! Both customers have had almost identical problems; the unit doesn't recognize the paper tray intermittely and says 'no paper in tray' and the unit makes an annoying clicking sound just before and for several minutes after printing, copying or receiving a fax. That might be okay in a noisy environment, but in a home office or any place where it's reasonably quite this will drive you bananas. Brother tech support doesn't have a fix for either of these problems and so they shipped a refurbished unit, only the annoying clicking was slightly less noisy while the paper/paper tray (MP tray) issue has come back to haunt the replacement unit. My suggestion, go with the MFC-7820N or better yet, get a unit from another manufacturer because Brother does not seem to want to do the right thing which would be to replace this defective model with another model that doesn't have the engineering, design and/or manufacturing flaws that make the 8460N a lemon. I really wanted to give Brother a chance because I think that the 7820N is a terrific little all-in-one, but stay away from this unit.
Customer Rating:
Summary: GREAT MACHINE AT A GREAT PRICE
Comment: We've been very pleased with Brother in the past and this builds on the deserved reputation they have with us. Great value for a comb unit that does everything!
Customer Rating:
Summary: Work like a Charm
Comment: I purchased this printer after I had 2 inkjets to go belly-up on me. I was tired of the inkjet short longevity with the volume that we print at my house. I began looking around for a replacement MFC that was lasar. I also called the repair store that had worked on my previous 2 printers. The repair man recommended this printer. He was right on the money. This one prints great, has great speed, and was a breeze to set up. To get a BW laser MFC at this price for the what you get is an awesome deal.
Customer Rating:
Summary: Wonderful Small Office Machine
Comment: Purchased this machine to replace 3 older machines in my home office. The printer is crisp and fast. Setup was easy. Even the network access was easy and working out of the box. The Scanner makes clean prints and the document feeder works great.