Customer Rating: 
Summary: Bad support and waranty
Comment: The MFC-8460N worked well for two months and I was very happy with it. Then one day it just break down, and will not power on. I called and they said they will send a replacement; so I waited ... About two week later, not receiving the replacement, I called back and they said they had to verify the address. Another two week or so went by, still not receiving the replacement, I called and again they wanted to verify address again. Then again, still not receiving the replacement, so I called and for the third time they again needed to verify the address. I demanded to talk to the manager. He promised to send the replacement overnight; and I received the printer within two days. Unfortunately the replacement did not work either -- the paper kept being jam every single time! That would be the last Brother printer I would ever buy.
Customer Rating:
Summary: Excellent for Small Businesses
Comment: I have read some unfair reviews on this machine. I say unfair because I love it. I own a 9/11 Museum in Manhattan and just purchased this. It make copies very fast, has a paper feed table that is unbreakable because of the crutch that was ingeniously created below it (our last one broke) and we have faxed up to 30 page docs for billing at a time without the machine getting jammed. So, I don't know what all the fuss is, unless you have a large business that demands major copy machine output. It is a good machine for the money and we have no problems with it. -GMS www.GroundZeroMuseum.com New York City
Customer Rating:
Summary: Big but loaded with features
Comment: Out of the box, this printer is big. Be prepared to give it some space. Physical setup is a breeze. Phone, power, printer, and network cables all plug into the back of the unit. Power button is on the right side. Paper tray reloads from the front of the unit.
Having a laser printer that connects to a network is a joy. I can roam around my home with my wireless laptop and send stuff to the printer all day long. No more USB cables connecting to the printer. No more parallel cables. The printer can be configured and managed using a built-in web-interface too. If you can use a web-browser, you can use this printer.
Printing itself is fast and clean. Specs say up to 21ppm. I've achieved around 18ppm when printing straight text. Printer comes with a 250sheet tray. An additional 250sheet tray can be added.
Scanning is just neat. This printer supports a "scan to FTP" feature too that lets me scan my old documents and get them sent to my computer. I've scanned old bills, tax records, and other documents that have been sitting around in file cabinets for months...even years. Having them in an electronic format is convenient for many reasons but primarily because now, they can be searched/indexed quickly. No more flipping through old bank statements or invoices.
Copying documents is pretty fast too. Printer just scans in the original and prints out copies so process is pretty fast. Specs say 21copies per min. Not your office copier speed but still.
The fax machine is your typical fax machine with the usual features -- lots of speed dials on this unit.
I put this unit to work when I had to submit a bunch of expense reports. The copier made copies of all my receipts. The scanner read in my expense report and saved a copy on my computer. The fax machine was used to send in all the reports...and I received fax confirmations using the laser printer when everything was done.
A brilliant printer. New toner carts are can be had for under $100 too. Go price comparable carts for HP and Lexmark. (My last Lexmark E232 cart was $179).
This is my first Brother unit...but it won't be my last. Highly recommend.
Customer Rating:
Summary: Poor quality printer
Comment: I purchased this printer on June 22, 2007. One year later -- just after the warranty expired, the printer started making loud snapping sounds, like plastic being broken. At that same time, the printer started jamming and stopped printing. (I see that other people writing reviews have had the exact same experience.)
While the printer worked for the first year, it constantly crumpled the corners of envelopes, creating a very unprofessional appearance. This, too, appears to be a common problem with this printer.
I had an earlier version of this printer that lasted well for a number of years. However, in this model, the manufacturer appears to have cut corners and created a product that, in my opinion, is junk. Given the quick failure, I may end up suing the manufacturer to get my money back.
I'll be replacing the computer today with something more reliable. Don't buy this printer.
Customer Rating:
Summary: Great Home Office Multi Function Machine
Comment: I love this machine. Works great networked with both my PC's and my Mac. Printed 50 copies of a document in the same amount of time that my inkjet would have taken to print 3. Crisp text. Came with a starter cartridge that I've been using for 2 months now. Only flaw - it crinkles envelopes a little when printing them.
Summary: Bad support and waranty
Comment: The MFC-8460N worked well for two months and I was very happy with it. Then one day it just break down, and will not power on. I called and they said they will send a replacement; so I waited ... About two week later, not receiving the replacement, I called back and they said they had to verify the address. Another two week or so went by, still not receiving the replacement, I called and again they wanted to verify address again. Then again, still not receiving the replacement, so I called and for the third time they again needed to verify the address. I demanded to talk to the manager. He promised to send the replacement overnight; and I received the printer within two days. Unfortunately the replacement did not work either -- the paper kept being jam every single time! That would be the last Brother printer I would ever buy.
Customer Rating:
Summary: Excellent for Small Businesses
Comment: I have read some unfair reviews on this machine. I say unfair because I love it. I own a 9/11 Museum in Manhattan and just purchased this. It make copies very fast, has a paper feed table that is unbreakable because of the crutch that was ingeniously created below it (our last one broke) and we have faxed up to 30 page docs for billing at a time without the machine getting jammed. So, I don't know what all the fuss is, unless you have a large business that demands major copy machine output. It is a good machine for the money and we have no problems with it. -GMS www.GroundZeroMuseum.com New York City
Customer Rating:
Summary: Big but loaded with features
Comment: Out of the box, this printer is big. Be prepared to give it some space. Physical setup is a breeze. Phone, power, printer, and network cables all plug into the back of the unit. Power button is on the right side. Paper tray reloads from the front of the unit.
Having a laser printer that connects to a network is a joy. I can roam around my home with my wireless laptop and send stuff to the printer all day long. No more USB cables connecting to the printer. No more parallel cables. The printer can be configured and managed using a built-in web-interface too. If you can use a web-browser, you can use this printer.
Printing itself is fast and clean. Specs say up to 21ppm. I've achieved around 18ppm when printing straight text. Printer comes with a 250sheet tray. An additional 250sheet tray can be added.
Scanning is just neat. This printer supports a "scan to FTP" feature too that lets me scan my old documents and get them sent to my computer. I've scanned old bills, tax records, and other documents that have been sitting around in file cabinets for months...even years. Having them in an electronic format is convenient for many reasons but primarily because now, they can be searched/indexed quickly. No more flipping through old bank statements or invoices.
Copying documents is pretty fast too. Printer just scans in the original and prints out copies so process is pretty fast. Specs say 21copies per min. Not your office copier speed but still.
The fax machine is your typical fax machine with the usual features -- lots of speed dials on this unit.
I put this unit to work when I had to submit a bunch of expense reports. The copier made copies of all my receipts. The scanner read in my expense report and saved a copy on my computer. The fax machine was used to send in all the reports...and I received fax confirmations using the laser printer when everything was done.
A brilliant printer. New toner carts are can be had for under $100 too. Go price comparable carts for HP and Lexmark. (My last Lexmark E232 cart was $179).
This is my first Brother unit...but it won't be my last. Highly recommend.
Customer Rating:
Summary: Poor quality printer
Comment: I purchased this printer on June 22, 2007. One year later -- just after the warranty expired, the printer started making loud snapping sounds, like plastic being broken. At that same time, the printer started jamming and stopped printing. (I see that other people writing reviews have had the exact same experience.)
While the printer worked for the first year, it constantly crumpled the corners of envelopes, creating a very unprofessional appearance. This, too, appears to be a common problem with this printer.
I had an earlier version of this printer that lasted well for a number of years. However, in this model, the manufacturer appears to have cut corners and created a product that, in my opinion, is junk. Given the quick failure, I may end up suing the manufacturer to get my money back.
I'll be replacing the computer today with something more reliable. Don't buy this printer.
Customer Rating:
Summary: Great Home Office Multi Function Machine
Comment: I love this machine. Works great networked with both my PC's and my Mac. Printed 50 copies of a document in the same amount of time that my inkjet would have taken to print 3. Crisp text. Came with a starter cartridge that I've been using for 2 months now. Only flaw - it crinkles envelopes a little when printing them.