Customer Rating: 
Summary: A warning for Vista users
Comment: This is the 5th Brother printer I've owned and love them all. But this is the first printer I've bought since getting Microsoft Vista.
Unfortunately, the Paperport software that comes bundled with this computer does not work on Vista (confirmed through Brother support). In other words, when you want to scan you have to do it through the basic OCR and imaging software Brother provides. Paperport is a great product and makes scanning files possible on this computer; the traditional OCR tools are pathetic and make the scanning feature virtually worthless.
Customer Rating:
Summary: Great Printer
Comment: I have had this for a year or so now, and love it. The scanner works well, the copy machine works well and it works great on our network with 2 macs and a PC. I did a lot of research before buying it. The printer cartridges last a long time and aren't to bad because they aren't color (price I mean). We just had to purchase our second cartridge and the first one lasted at-least a year or more. It's been fine and never had any problems. Very happy with it.
I also like it because I can use it with my Print Gocco and that required a specific type of printer/ink to be used and this happen to be standard with the type I needed. (A print gocco is a hand held screen printing tool which uses prints to create a master screen which uses the dark ink on a laser print to burn the screens by flashing the print and the screen with heat, then you can use the screen to silk screen t-shirts and paper etc).
Customer Rating:
Summary: MFC that works with all OS
Comment: I bought this because we have a multi-OS household.
My wife is a die hard Windoze XP user and I have everything Linux.
(I use Fedora 8 and 9).
This is one of the only network printers I have found that actually
works with Linux. This includes CUPS printing and scanning using the XSane app. I can now print from my the Linux
laptop without all the faffing around of having SMB printers attached
to Windoze machines...hurrah !
Speed and quality are fine for what I need.
I'd have given it 5 stars if the Brother printer drivers had worked for Linux straight out of the box. But for some reason the first page after every power up was messed up. So after some experimentation I found the generic postscript driver had to be used. This works every time.
Customer Rating:
Summary: toner life end
Comment: Beware of 'toner life end' message after the life of starter toner catridge. I purchased this product after seeing four star review in AMAZON. Now I got lesson that good review doesn't mean that you will get a good product. I couldn't make this product working after starter catridge run out. I replaced two brand new tone catridges. But everytime I got the message "toner life end, please replace with a new toner'. My unit is still under warranty and when contacted with Brother, they did an excellent job by sending a refurbished unit. Unfortunately I got same message from this new unit. I don't know what to do now!!!
Customer Rating:
Summary: Works Great
Comment: Relatively easy to set up and was printing, copying, and receiving faxes about 20 minutes once out of box. Machine is easy to use and is rather user-friendly. My only complaint about this machine is that when loading paper into the top loader, the copier doesn't always suck them in straight. Sometimes it will pull them in at a slight angle either causing a jam or a crooked scan. You have to be somewhat careful when getting some copies ready because of this. Make sure the page holders are keeping the paper in firm.
Summary: A warning for Vista users
Comment: This is the 5th Brother printer I've owned and love them all. But this is the first printer I've bought since getting Microsoft Vista.
Unfortunately, the Paperport software that comes bundled with this computer does not work on Vista (confirmed through Brother support). In other words, when you want to scan you have to do it through the basic OCR and imaging software Brother provides. Paperport is a great product and makes scanning files possible on this computer; the traditional OCR tools are pathetic and make the scanning feature virtually worthless.
Customer Rating:
Summary: Great Printer
Comment: I have had this for a year or so now, and love it. The scanner works well, the copy machine works well and it works great on our network with 2 macs and a PC. I did a lot of research before buying it. The printer cartridges last a long time and aren't to bad because they aren't color (price I mean). We just had to purchase our second cartridge and the first one lasted at-least a year or more. It's been fine and never had any problems. Very happy with it.
I also like it because I can use it with my Print Gocco and that required a specific type of printer/ink to be used and this happen to be standard with the type I needed. (A print gocco is a hand held screen printing tool which uses prints to create a master screen which uses the dark ink on a laser print to burn the screens by flashing the print and the screen with heat, then you can use the screen to silk screen t-shirts and paper etc).
Customer Rating:
Summary: MFC that works with all OS
Comment: I bought this because we have a multi-OS household.
My wife is a die hard Windoze XP user and I have everything Linux.
(I use Fedora 8 and 9).
This is one of the only network printers I have found that actually
works with Linux. This includes CUPS printing and scanning using the XSane app. I can now print from my the Linux
laptop without all the faffing around of having SMB printers attached
to Windoze machines...hurrah !
Speed and quality are fine for what I need.
I'd have given it 5 stars if the Brother printer drivers had worked for Linux straight out of the box. But for some reason the first page after every power up was messed up. So after some experimentation I found the generic postscript driver had to be used. This works every time.
Customer Rating:
Summary: toner life end
Comment: Beware of 'toner life end' message after the life of starter toner catridge. I purchased this product after seeing four star review in AMAZON. Now I got lesson that good review doesn't mean that you will get a good product. I couldn't make this product working after starter catridge run out. I replaced two brand new tone catridges. But everytime I got the message "toner life end, please replace with a new toner'. My unit is still under warranty and when contacted with Brother, they did an excellent job by sending a refurbished unit. Unfortunately I got same message from this new unit. I don't know what to do now!!!
Customer Rating:
Summary: Works Great
Comment: Relatively easy to set up and was printing, copying, and receiving faxes about 20 minutes once out of box. Machine is easy to use and is rather user-friendly. My only complaint about this machine is that when loading paper into the top loader, the copier doesn't always suck them in straight. Sometimes it will pull them in at a slight angle either causing a jam or a crooked scan. You have to be somewhat careful when getting some copies ready because of this. Make sure the page holders are keeping the paper in firm.
Brother MFC-7820N 5-in-1 Network Monochrome Laser Multifunction Center Reviews: Page 4 of 37
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