Customer Rating: 
Summary: Great AIO printer, little disappointed with build quality
Comment: Purchased in June, 2006. Unit performed great while it worked but paper feed mechanism broke in August 2008. Toner low message just started showing so I estimate usage at ~2,500 pages over the past 2 years. Closer examination of unit shows that plastic hinge holding down plastic gear is broken causing gear to not make contact with screw mechanism. Plastic gear also shows some wear from use. Unit is 1yr 3 months out of warranty.
I'm a bit torn as to whether I'll send the unit in for repair or move on to a new unit. I've been very impressed with it while it worked but was hoping that it would last for more than 2,500 pages before breaking. IMO, it was a poor design choice to use cheap plastic on such a high stress part.
Customer Rating:
Summary: works fine - except the networking / software is kind of buggy
Comment: Overall system is good. But there are several limitations - some of which are mentioned in other reviews. One problem is that if you want to receive fax to pdf, you must also connect the printer by USB to a computer - you can't just have a standalone network/ethernet set up. And if you connect the printer to a computer by USB, you can't have that same computer be part of the scan to group over the network (you can only have that computer be configured to scan to by USB). There are other little problems - quirks with the software. But overall I think it's a decent system.
Customer Rating:
Summary: Very good deal
Comment: I've been using this printer for more than 3 months and so far haven't had any issues with it. It's very easy to install and use.
If you are using a network connection and software doesn't detect scanner, then you need to setup printer network configuration manually. Don't use default "auto" setting, instead enter your network parameters, including network speed and duplex.
Printer does curl paper, but very slightly. It hasn't been a problem even when printing 100 of pages. Paper jams or overlow are very rare. Automatic feeder works without problems with 20-24 lb common stock. The manual feeder is very poorly designed, the printouts often come out skewed. Otherwise it's a very solid and very inexpensive device. In my estimates printed page costs about 1.8 cents (at current toner prices), or about 2.5 cents when drum replacement cost is taken into account.
So far I've been using the starter cartridge rated at 1500 pages. The printer showed the first "end of life" message after about 1550 pages. After shaking and reinserting the same cartridge twice I've been able to print another 170 pages.
Printer is pretty fast, just a few seconds warmup time, and print speed is pretty much in accordance with the spec. Regarding the noise level -- it's just everage, like most other printers in $200 range.
Customer Rating:
Summary: great for Macs too!
Comment: I set up this MFC-7820N as a network printer using my Airport Express' ethernet port (only activated if the Airport Express is a WDS client, by the way) -- everything that I need, copying, printing, and scanning works really well. Time will tell if the toner lasts as long as we need it to, but for home use this looks to be a great purchase.
Customer Rating:
Summary: Excellent experience
Comment: This all-in-one has been excellent to us so far ....about 2 months of use. It prints very well, scans, copies and the fax functionality work very well. We were able to setup the networking with ease and also hook it up with an answering machine set-up, no problems at all. The only minor downfall is that each time a fax comes in, there is a voicemail on our home phone with the fax voice details....which does not bug me at all.
It is true that the pages come out a bit curled.....which is totally a non-issue. The pintouts are a bit off center, if you stare at it long and hard.
But the price you pay for it as opposed to an HP printer is totally worth it. I would highly recommend this product.
Summary: Great AIO printer, little disappointed with build quality
Comment: Purchased in June, 2006. Unit performed great while it worked but paper feed mechanism broke in August 2008. Toner low message just started showing so I estimate usage at ~2,500 pages over the past 2 years. Closer examination of unit shows that plastic hinge holding down plastic gear is broken causing gear to not make contact with screw mechanism. Plastic gear also shows some wear from use. Unit is 1yr 3 months out of warranty.
I'm a bit torn as to whether I'll send the unit in for repair or move on to a new unit. I've been very impressed with it while it worked but was hoping that it would last for more than 2,500 pages before breaking. IMO, it was a poor design choice to use cheap plastic on such a high stress part.
Customer Rating:
Summary: works fine - except the networking / software is kind of buggy
Comment: Overall system is good. But there are several limitations - some of which are mentioned in other reviews. One problem is that if you want to receive fax to pdf, you must also connect the printer by USB to a computer - you can't just have a standalone network/ethernet set up. And if you connect the printer to a computer by USB, you can't have that same computer be part of the scan to group over the network (you can only have that computer be configured to scan to by USB). There are other little problems - quirks with the software. But overall I think it's a decent system.
Customer Rating:
Summary: Very good deal
Comment: I've been using this printer for more than 3 months and so far haven't had any issues with it. It's very easy to install and use.
If you are using a network connection and software doesn't detect scanner, then you need to setup printer network configuration manually. Don't use default "auto" setting, instead enter your network parameters, including network speed and duplex.
Printer does curl paper, but very slightly. It hasn't been a problem even when printing 100 of pages. Paper jams or overlow are very rare. Automatic feeder works without problems with 20-24 lb common stock. The manual feeder is very poorly designed, the printouts often come out skewed. Otherwise it's a very solid and very inexpensive device. In my estimates printed page costs about 1.8 cents (at current toner prices), or about 2.5 cents when drum replacement cost is taken into account.
So far I've been using the starter cartridge rated at 1500 pages. The printer showed the first "end of life" message after about 1550 pages. After shaking and reinserting the same cartridge twice I've been able to print another 170 pages.
Printer is pretty fast, just a few seconds warmup time, and print speed is pretty much in accordance with the spec. Regarding the noise level -- it's just everage, like most other printers in $200 range.
Customer Rating:
Summary: great for Macs too!
Comment: I set up this MFC-7820N as a network printer using my Airport Express' ethernet port (only activated if the Airport Express is a WDS client, by the way) -- everything that I need, copying, printing, and scanning works really well. Time will tell if the toner lasts as long as we need it to, but for home use this looks to be a great purchase.
Customer Rating:
Summary: Excellent experience
Comment: This all-in-one has been excellent to us so far ....about 2 months of use. It prints very well, scans, copies and the fax functionality work very well. We were able to setup the networking with ease and also hook it up with an answering machine set-up, no problems at all. The only minor downfall is that each time a fax comes in, there is a voicemail on our home phone with the fax voice details....which does not bug me at all.
It is true that the pages come out a bit curled.....which is totally a non-issue. The pintouts are a bit off center, if you stare at it long and hard.
But the price you pay for it as opposed to an HP printer is totally worth it. I would highly recommend this product.
Brother MFC-7820N 5-in-1 Network Monochrome Laser Multifunction Center Reviews: Page 3 of 37
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