Customer Rating: 
Summary: Brother lost a customer
Comment: This machine has made me start a personal boycott against Brother. In 5 months, it has been replaced twice (aka 3 broken machines) with each machine getting phone tech support. It has cost the small office I work for about $400 in man-hours, I should have just bought a new fax for that price.
The problem?: answering machine cuts people off. When I call tech support, I can now recite their troubleshooting manual for them. If the only problem were a broken machine, I wouldn't be so upset. But their service center is horrible. Obviously, their fix ain't workin' for me, but they recite it like drones. And forget reaching anyone with any authority. And in my head, I actually say a prayer of thanks if the person I reach doesn't have a foreign accent!
Attempts at expressing my frustration with going through 3 machines may as well be shouted at a brick wall, they calmly repeat "please press menu set, 2, 7, 2" "But I just did that with Nan 5 minutes ago" "Please press menu set..." "...2,7,2 yes, 180 seconds, stop exit, now what?"
So after wasting almost 3 times as much money as the machine cost on man-hours, Brother's next solution is an hour drive to a service center (leaving a home business without a fax!) or we can pay the extra charge for on-call service (which amounts to around $130-wow, that's what this piece of junk cost in the first place!). But they'll pay for a technician to look at it after that. Gee, thanks, Brother.
I think I'll pass. Maybe Sanyo makes a fax/ answering machine that can do its job...
Customer Rating:
Summary: All I needed, and more !
Comment: After 15 years of use (sort of old fashioned, I use things until they are really useless or completely broken and cannot be repaired) of another Brother machine (the intellifax 820), I thought it was time for a nice upgrade.
I chose this machine over a Canon for instance because of the price, but also because I wanted to use it as a telephone and an answering machine. I couldn't be happier after 3 months of use. It is extremely complete and versatile (phone + answering machine + fax + copier), unbeatable for the price. The machine, once in place, is also compact, unlike (yes, you guessed) most of the Canon models, which take so much space.
Down the toilet goes thermal paper, of course. But that is not all. As compared to my old 820, this one has a speakerphone that works both ways. By that, you can not only hear what is happening on the line, but also talk without picking up the receiver (couldn't do it with the 820). It also has a caller id function, so you see (if part of your package with the phone company) if those nasty telemarketers are bugging you. Plus, it has a message center memory. With all the hurricanes and power outages for whatever reason, this is very practical; all your messages will be kept in memory for 24 hours when the electricity goes out !
This machine also makes nice copies, as long as you stay in black&white (definition and consistency are not good in colour). Copies can either be made once at a time, or by putting them all on the flatbed and boum, there they go in line. Just like at the copy shop, where they have those expensive machines that are often out of order. I haven't tried sending colour faxes, but if I do, I'll come back and edit this comment. No problems sending multiple pages faxes though, thanks again to the flatbed system. Pages go out in a zoom, but the rest depends on the quality of the phone line, and obviously on the quality of the machine at the other end.
A couple of drawbacks on the machine : the buttons are a bit small, and you have to be sure you are pressing the right number; also, the direct memory numbers are less than on my old 820 (you only get 6, where I had 20 on the 820) even though on aggregate you have more on this machine (you have to go into another feature); finally, I am under the impression the cartridges are going to be costly, even though I don't use or make colour copies or faxes. You see, the system does a sort of automatic cleaning every once in a while, and you can hear it starting to get in motion, even if it is very brief.
Overall, if the three things I have just told you do not bother you, go for this machine, it is ideal for small businesses or someone who wants a multifunction machine at home, without taking up up vital space on your desk and you do not have to go out to the copy shop anymore. You can even connect this machine to your computer center (something I still have to do, just like the previous reviewer). And Brother is the specialized brand in these products, so you can hardly go wrong.
Customer Rating:
Summary: Brother 2440C FAX machine
Comment: A reliable, multi-featured, plain paper, flatbed fax/copier/scanner. The best feature is that the paper intake lies flat and prevents paper jams that always occur in vertical feed machines. This machine has 4 ink cartridges, acts a complete telephone answering system including speaker phone. Stands alone or connects to your computer via USB "A-B" cable and, the documentation says, it will send/receive faxes from your desktop. I have not done this, yet. But it works well as a primary or alternate printer. Additional drivers are required to be downloaded but, installation worked smoothly and by the book. Cool feature is that this machine responds to it's own "distinctive ring tone" or "ring master" tone and will not answer regular telephone calls if you so desire. Although you can still answer and talk from this handset if you want. You'll have hours of fun learning all the things this baby can do. Very nice for the price. I liked mine so much, I bought one for my Dad.
Summary: Brother lost a customer
Comment: This machine has made me start a personal boycott against Brother. In 5 months, it has been replaced twice (aka 3 broken machines) with each machine getting phone tech support. It has cost the small office I work for about $400 in man-hours, I should have just bought a new fax for that price.
The problem?: answering machine cuts people off. When I call tech support, I can now recite their troubleshooting manual for them. If the only problem were a broken machine, I wouldn't be so upset. But their service center is horrible. Obviously, their fix ain't workin' for me, but they recite it like drones. And forget reaching anyone with any authority. And in my head, I actually say a prayer of thanks if the person I reach doesn't have a foreign accent!
Attempts at expressing my frustration with going through 3 machines may as well be shouted at a brick wall, they calmly repeat "please press menu set, 2, 7, 2" "But I just did that with Nan 5 minutes ago" "Please press menu set..." "...2,7,2 yes, 180 seconds, stop exit, now what?"
So after wasting almost 3 times as much money as the machine cost on man-hours, Brother's next solution is an hour drive to a service center (leaving a home business without a fax!) or we can pay the extra charge for on-call service (which amounts to around $130-wow, that's what this piece of junk cost in the first place!). But they'll pay for a technician to look at it after that. Gee, thanks, Brother.
I think I'll pass. Maybe Sanyo makes a fax/ answering machine that can do its job...
Customer Rating:
Summary: All I needed, and more !
Comment: After 15 years of use (sort of old fashioned, I use things until they are really useless or completely broken and cannot be repaired) of another Brother machine (the intellifax 820), I thought it was time for a nice upgrade.
I chose this machine over a Canon for instance because of the price, but also because I wanted to use it as a telephone and an answering machine. I couldn't be happier after 3 months of use. It is extremely complete and versatile (phone + answering machine + fax + copier), unbeatable for the price. The machine, once in place, is also compact, unlike (yes, you guessed) most of the Canon models, which take so much space.
Down the toilet goes thermal paper, of course. But that is not all. As compared to my old 820, this one has a speakerphone that works both ways. By that, you can not only hear what is happening on the line, but also talk without picking up the receiver (couldn't do it with the 820). It also has a caller id function, so you see (if part of your package with the phone company) if those nasty telemarketers are bugging you. Plus, it has a message center memory. With all the hurricanes and power outages for whatever reason, this is very practical; all your messages will be kept in memory for 24 hours when the electricity goes out !
This machine also makes nice copies, as long as you stay in black&white (definition and consistency are not good in colour). Copies can either be made once at a time, or by putting them all on the flatbed and boum, there they go in line. Just like at the copy shop, where they have those expensive machines that are often out of order. I haven't tried sending colour faxes, but if I do, I'll come back and edit this comment. No problems sending multiple pages faxes though, thanks again to the flatbed system. Pages go out in a zoom, but the rest depends on the quality of the phone line, and obviously on the quality of the machine at the other end.
A couple of drawbacks on the machine : the buttons are a bit small, and you have to be sure you are pressing the right number; also, the direct memory numbers are less than on my old 820 (you only get 6, where I had 20 on the 820) even though on aggregate you have more on this machine (you have to go into another feature); finally, I am under the impression the cartridges are going to be costly, even though I don't use or make colour copies or faxes. You see, the system does a sort of automatic cleaning every once in a while, and you can hear it starting to get in motion, even if it is very brief.
Overall, if the three things I have just told you do not bother you, go for this machine, it is ideal for small businesses or someone who wants a multifunction machine at home, without taking up up vital space on your desk and you do not have to go out to the copy shop anymore. You can even connect this machine to your computer center (something I still have to do, just like the previous reviewer). And Brother is the specialized brand in these products, so you can hardly go wrong.
Customer Rating:
Summary: Brother 2440C FAX machine
Comment: A reliable, multi-featured, plain paper, flatbed fax/copier/scanner. The best feature is that the paper intake lies flat and prevents paper jams that always occur in vertical feed machines. This machine has 4 ink cartridges, acts a complete telephone answering system including speaker phone. Stands alone or connects to your computer via USB "A-B" cable and, the documentation says, it will send/receive faxes from your desktop. I have not done this, yet. But it works well as a primary or alternate printer. Additional drivers are required to be downloaded but, installation worked smoothly and by the book. Cool feature is that this machine responds to it's own "distinctive ring tone" or "ring master" tone and will not answer regular telephone calls if you so desire. Although you can still answer and talk from this handset if you want. You'll have hours of fun learning all the things this baby can do. Very nice for the price. I liked mine so much, I bought one for my Dad.
Brother IntelliFAX-2440c Color Flatbed Inkjet Fax Machine with Message Center Reviews: Page 2 of 1
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