Customer Rating: 
Summary: Paper jams
Comment: We have had ours for over three months and have been on the phone with technical support numerous times. Main problem we have is the paper feed, it doesn't perform well. Compared to our HP it is a lightweight and plasticy. We'd like to return it and it's too late. We will stick with HP next time.
Customer Rating:
Summary: Excellent choice
Comment: This fax machine has been a great upgrade from the 2800 model we had in the office. The output "tray" is a much better design, it actually holds the incoming faxes in that spot, versus the incoming pages flying out of the machine. Overall, we're all very satisfied with this purchase.
Customer Rating:
Summary: Reliable little workhorse; best toner cost
Comment: This is my second brother laser fax machine; I replaced the first after 5+ years to get the 33.6 increased speed, not because it wore out (or broke). I have had it over 13 months and remain glad I upgraded; it's fast enough both in and out (just saw the review complaining about this when I came to Amazon to buy toner). Maybe commercial fax machines are faster but for my home based business its quite sufficient(1 to 50 page faxes are my norm). What I really like about Brother is the ink cartridges; use them for my laser printer needs too. My cost per page are lower than HP ever was and I prefer having a dedicated fax better then an all in one. The only thing I would change about Brother is the firm's lack of recycling involvement. They do not provide a prepaid label so I have to drop the cartridges elsewhere.
Customer Rating:
Summary: Not a great machine, but where do you find a better one?
Comment: We bought this fax machine on the basis of the reviews above. We are certainly not very happy with it, compared to our HP old inkjet fax which finally bit the dust.
It seems not all that fast, as it reads everything, puts it into the memory and then faxes it.
The display is not large and is generally not very helpful,eg when a fax hasn't gone through and is waiting to redial, it states that the machine is sleeping, so you cannot tell by looking at the machine that the fax has not gone through yet. I am not a mindreader so cannot tell that the machine is waiting for 5 minutes to redial.
Design - the buttons for the automatic dialing are very small. The output tray gets in the way of my sleeve when I use the buttons.
The print-outs are horrible. The quality is like something out of the dark ages, it is so dotty. It shows the number of the fax as the left hand column, something we don't need to know.
We want to print out the fax log for the previous day, but cannot seem to get less than the last 50 faxes, so we throw away several pages. Our last fax machine got 30 faxes on 1 page.
We were going to change it for another machine but we couldn't find a machine without flaws.
It does take a lot of pages through without jamming, a real positive.
Customer Rating:
Summary: THIS IS THE FAX
Comment: Brother High Speed Laser IntelliFax 2920
I bought this fax to replace a seven year old Brother MFC1970 and what an improvement!
Resolution, Speed, Cost/Page, Features.
Great value!
Summary: Paper jams
Comment: We have had ours for over three months and have been on the phone with technical support numerous times. Main problem we have is the paper feed, it doesn't perform well. Compared to our HP it is a lightweight and plasticy. We'd like to return it and it's too late. We will stick with HP next time.
Customer Rating:
Summary: Excellent choice
Comment: This fax machine has been a great upgrade from the 2800 model we had in the office. The output "tray" is a much better design, it actually holds the incoming faxes in that spot, versus the incoming pages flying out of the machine. Overall, we're all very satisfied with this purchase.
Customer Rating:
Summary: Reliable little workhorse; best toner cost
Comment: This is my second brother laser fax machine; I replaced the first after 5+ years to get the 33.6 increased speed, not because it wore out (or broke). I have had it over 13 months and remain glad I upgraded; it's fast enough both in and out (just saw the review complaining about this when I came to Amazon to buy toner). Maybe commercial fax machines are faster but for my home based business its quite sufficient(1 to 50 page faxes are my norm). What I really like about Brother is the ink cartridges; use them for my laser printer needs too. My cost per page are lower than HP ever was and I prefer having a dedicated fax better then an all in one. The only thing I would change about Brother is the firm's lack of recycling involvement. They do not provide a prepaid label so I have to drop the cartridges elsewhere.
Customer Rating:
Summary: Not a great machine, but where do you find a better one?
Comment: We bought this fax machine on the basis of the reviews above. We are certainly not very happy with it, compared to our HP old inkjet fax which finally bit the dust.
It seems not all that fast, as it reads everything, puts it into the memory and then faxes it.
The display is not large and is generally not very helpful,eg when a fax hasn't gone through and is waiting to redial, it states that the machine is sleeping, so you cannot tell by looking at the machine that the fax has not gone through yet. I am not a mindreader so cannot tell that the machine is waiting for 5 minutes to redial.
Design - the buttons for the automatic dialing are very small. The output tray gets in the way of my sleeve when I use the buttons.
The print-outs are horrible. The quality is like something out of the dark ages, it is so dotty. It shows the number of the fax as the left hand column, something we don't need to know.
We want to print out the fax log for the previous day, but cannot seem to get less than the last 50 faxes, so we throw away several pages. Our last fax machine got 30 faxes on 1 page.
We were going to change it for another machine but we couldn't find a machine without flaws.
It does take a lot of pages through without jamming, a real positive.
Customer Rating:
Summary: THIS IS THE FAX
Comment: Brother High Speed Laser IntelliFax 2920
I bought this fax to replace a seven year old Brother MFC1970 and what an improvement!
Resolution, Speed, Cost/Page, Features.
Great value!